To attach one’s car with MERU is a very simple and easy process. In the event the payment cannot be accepted through non-cash/digital modes, you shall be required to pay the trip charges by way of cash. Cab driver said, he car do not have permit to travel the location. It is your responsibility to check to ensure you download the correct mobile application for your device or visit the correct portal or dial-in the accurate call center number. For the avoidance of doubt, it is clarified that the Company itself does not provide the Services. For a better experience, turn on device location, which uses Google's location service. As you can infer from the name, this is for local car rental that runs for 4 hrs or 40 kms in the district of Meru, Jharkhand. Website content means its design, layout, text, images, graphics, sounds, video, etc. | The Company under no circumstance accepts liability in connection with and/or arising from the Services provided by the Service Provider or any acts, action, behaviour, conduct, and/or negligence on the part of the Service Provider. The overall rating of Meru cabs is 4.1, with Company culture being rated at the top and given a rating of 4.0. The Company shall not be liable for any delay or failure in the performance of any of its duties and obligations, to the extent that such delay or failure is caused due to a Force Majeure Event. Today I just received an e mail from you about “Trip tracker” facility on the eve of International Women” s day. The Company provides links to third party website as a convenience to the Customers or as an advertisement and the Company does not have any control over such sites i.e. It is your responsibility to check to ensure you download the correct mobile application for your device or visit the correct portal or dial-in the accurate call center number. at 0091-22-40520100 via Mobile or Landline Not available, via Email on corporate@meru.in or you can also … Meru bought the cabs on loan and paid an equated monthly installment (EMI) of about INR 13,000-15,000 for each cab. | The Company is not obliged to give notice of the termination of the Contract in advance. The Company is entitled to at all time verify the information that you have provided. Company is entitled to terminate the Contract at all times and with immediate effect (by disabling your use of the application and the Service) if you: (a) violate or breach any term of these User Terms, or (b) in the opinion of the Company, misuse the application or the Service. Meru revolutionized the way people travelled in cabs by offering AC cabs at their doorstep with a single call. Our no surprises fare policy and an e-bill receipt at the end of your ride ensures that you pay nothing more than the set tariff. 'Force Majeure Event' includes but is not limited to strikes, lockouts, labor disturbances, civil commotion, riots, war, acts of terrorism, major traffic disruption, action of any government or regulatory authority, fuel shortages, abnormal weather conditions at the location of services, abnormal business circumstances or any other cause beyond the reasonable control of the affected party which by exercise of reasonable diligence could not have been prevented or provided against. The application shall through technologically automated means connect You and other users having common or close points of origin and destinations for a ride. A. 'Use of Service' shall mean and includes but is not limited to, all the Customers dialling the dedicated number of the Company or visiting the official website of the Company or downloading the Mobile Application or hiring the Cab from the street side or dedicated pick-up locations of the Company. Hail a Meru on the road. However, the Company recommends you to notify about any complaints that you may have against the Drivers of any Cab. The Trip Tracker Service is optional & will be provided based only on the information given by You with regard to the tracking number while making the booking of the Cab. Chauffeur details can be accessed on tapping 'Track my cab' 20 minutes before your ride time. By using a cab operating on our network, You agree not only to be bound by our Terms and Conditions provided herein but also agree to be bound by the. Terms and Conditions (In case of vehicle not owned by Company). Attach your car with Meru and become an entrepreneur. Meru Cabs Customer Care Toll-free Number. If the travel time extends to the next calendar day beyond 12 am midnight, next calendar day Round Trip charges will be applicable. Well, don’t start with your frantic runs or calls to mum. We're All Ears. Meru Cabs reviews and complaints. All claims and disputes arising under this Terms and Conditions should be notified to the Company within 30 days from the event date, after which You shall have no rights to raise any claim against the Company. Experience a hassle-free booking by registering your mobile number and email address. The Company is not responsible for any errors by the payment processor. Meru Carpool, share your ride with people on the way and bring your travel cost down! In the event the payment cannot be accepted through non-cash/digital modes, you shall be required to pay the trip charges by way of Cash. Media Contact By accepting these User Terms and using the application, you agree that you shall defend, indemnify and hold the Company, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including Service Providers arranged via the Application, or (c) your use or misuse of the Application or Website. The Company may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in the Company's account information, or by written communication sent by regular mail to your address on record in Company's account information. In connection with your use of the Service, the Company will obtain certain transaction details, which Company will use solely in accordance with its Privacy and Cookie Notice. This web site (www.meru.in) is published and maintained by the Company access, browsing or use of the facilities provided by this site constitutes a deemed acceptance, without limitation or qualification, of the terms and conditions as set forth herein below, by the user and constitutes an agreement between Company and You. You agree that you will pay for all Services you purchase from the Service Provider either by way of cash or any available non-cash/digital payment modes like credit/debit card/ wallet /UPI/pay later merchants or any new payment methods that the Company introduces from time to time. The trip charges shall be updated or amended from time to time and it shall be your responsibility to remain informed about the current trip charges for the Services. This goes way back in time when the black and yellow taxis (Kaali-peeli taxis) largely dominated Mumbai city roads. You warrant that the information you provide to the Company is accurate and complete. You agree that the trip charges shall include the trip fare and any additional charges levied by the Company which includes waiting charges, parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services. Book a ride You agree that you will pay for all Services you avail from the Company either by way of cash or any available non-cash/digital payment modes like credit/debit card/ wallet /UPI/pay later merchants. We won't charge a cancellation fee. 'Service Provider' shall mean any person or entity possessing the Vehicle and providing the Services to the Customer. This expression includes the Employees, Authorized Representatives, Customer Care Executives or Representatives, Agents, etc. The Company offers the mode / option for payment of tips to the drivers. Neither party hereto shall be responsible for delays or failures in performance resulting from acts beyond its reasonable control and without its fault or negligence. Even after acceptance of booking, the Service Provider may not reach your pick up location or decide not to render his Services in which event the Company shall not be held liable to you. Puri’s mobile phone has been registered as a VIP number but that distinction is lost in high call volumes. You authorize the Company to send you various communication including service messages, offers, promotions, and other promotional communication through various media channels, such as calls, messages, e-mails, social media and notifications in relation to the Company’s services. You maintain decorum and refrain from indulging in heated discussions or debate(s) with other user. 'Services' shall mean the pickup and drop service to be provided through the Vehicles owned by the Company from and to such locations as may be requested by You. All related icons and logos are registered trademarks or service marks or word marks of the Company in various jurisdictions and are protected under applicable copyrights, trademarks and other proprietary rights laws. If the Service Provider accepts the booking request made by the Company for the Services, the Company shall notify you and provides the information regarding the Service Provider including its name, contact number etc. The Courts of Mumbai, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the Use of the Services offered by the Company or the agreement or arrangement between the You and the Company. MeruBiz Call at 33 99 33 99 for Kolkata. 'Company' shall hereinafter individually and collectively mean Meru Mobility Tech Private Limited and / or V-Link Automotive Services Private Limited. The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms. Once the trip tracker SMS is sent from the Company dispatch system, the same shall be regarded as sent irrespective of any delay or failure on account of any condition, The Company will not be responsible for the accuracy of the information, any situations like congestion of network and/or traffic jams and in no event the information sent by way of SMS under the trip tracking service shall be used for planning a meeting and/or any other purpose. Although we reserve the right to do so, we do not monitor such content in the usual course of business and will not be liable for any such content. The Company is the sole owner and lawful licensee of all the rights to the web site and its contents. Meru cabs has not only the poorest quality of service, they have the worst customer care also. Book your cab ride using Meru App, Meru web-booking, Meru Bot on Facebook messenger, Google Maps or call us on 44224422 The Courts of Mumbai, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the Use of the Services offered by the Company or the agreement or arrangement between the Company and the Customer. Submit your complaint or review on Meru Cabs customer care. 'Company' shall hereinafter individually and collectively mean Meru Mobility Tech Private Limited. The Company shall not be responsible or liable for any meeting or other occasions, functions missed by the Customer. If you have a complaint about another user please contact us via the application. Dear Customer Care Officer, I am Dr Karnan, regular user of Meru cabs in most of your serviced metros. The content means its design, layout, text, images, graphics, sounds, video, etc. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, the Company's aggregate liability shall in no event exceed an amount of INR 1000. The Company is the sole owner and lawful licensee of all the rights to the web site, mobile application or any other digital media and its contents. All claims and disputes arising under this Terms and Conditions should be notified to the Company within 30 days from the event date after which You shall have no any claim against the Company. You can reach Meru Cabs Customer Care Numbers (No.) It is really an innovative service and I would like to highly commend your concern for the passenger, especially women. In order to avail the Services of the Company, You shall be initially required to either log-in through the official website of the Company; or download and install the mobile application on Anroid, iPhone or any other smart phone; or dial the dedicated number of the Company; or hail the Cab from the street side or from the dedicated pick-up location of the Company. It is the Service Provider who shall render the Service to you. The Company shall share your necessary details with the other users and with the other party so connected through the Application and the other user shall have the option of accepting or rejecting the offer placed by You for the ride between the desired points of origin and destination, until the Ride begins. Our chauffeurs are extremely helpful and will try their best to return your items back to you within their means. 6. During the use of the website or the application, links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. The Company is not responsible and cannot be held liable for the content and activities of these websites. We entertain both. The Company recommends reading such site's terms and conditions and/or privacy policies before using such sites. The Company does not represent or endorse the accuracy or reliability of any information or advertisement contained on, distributed through, or linked, downloaded or accessed from any of the services contained on this website, or the quality of any products, information or other materials displayed, or obtained by you as a result of any product, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the service. Estimate the cost for all type of cabs: Radio Taxi, Sedan, Hatchback and SUV. You can reach Meru Cabs Customer Care Numbers (No.) Above estimates are exclusive of all toll charges, parking charge & discounts etc. Redmi 5A Sale @ 12PM on Thursday. All issues / queries / complaints / grievances relating to the Offer, if any, shall be addressed to Alliance Partner directly at the below mentioned email id without any reference to ICICI Bank. Dear Customer Care Officer, I am Dr Karnan, regular user of Meru cabs in most of your serviced metros. The toll charges will be payable by you as applicable, only when the Cab crosses the toll post. the website, mobile application or any other digital media content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. However, try making cancellation your last option. The Company shall not be liable if you do not download the correct mobile application or visit the appropriate web portal or dial-in the correct call center number. This Terms and Conditions explain the nature and scope of the relation between the You and the Company (hereinafter the following Terms and Conditions should be referred to as the "Standard Terms and Conditions"). Mishraji told me that MERU cab is 60% costlier than normal taxis. 'Force Majeure Event' includes but is not limited to strikes, lockouts, labour disturbances, civil commotion, riots, war, acts of terrorism, major traffic disruption, action of any government or regulatory authority, fuel shortages, abnormal weather conditions at the location of services, abnormal business circumstances or any other cause beyond the reasonable control of the affected party which by exercise of reasonable diligence could not have been prevented or provided against. Any Contract for the provision of Services is between you and the Service Provider and not us and we simply provide a platform to introduce the Customer and the Service Provider. Phone: 00044224422. Meru Cabs Customer Care. Half day local taxi service in Meru. The trip charges shall be updated or amended from time to time and it shall be your responsibility to remain informed about the current trip charges for the Services. content and resources provided by them. Inquire about your lost belongings and we will do our best to find it for you. If You leave any goods in the Taxi or has any complaint in respect of the Services or the use of the Taxi, the Customer has to inform the Company of the same in writing within 24 hours of using the Cab or the Services of the Company. Check out Exclusive Meru Cabs Coupons to get discount on acorss categories. Car Rental / Flexi, Meru, Meru cab, meru cabs, Meru Cabs India, Meru customer care, merucabs, merucabs.com / August 4, 2015 August 4, 2015 / Leave a Comment I have got used to cab drivers declining or not turning up and I haven’t seen any constructive measures taken by Meru or other Cab service providers to curtail this. Step 5: Meru cab keeps women safety on top priority. The Company takes no responsibility for the accuracy of the estimates and any variation between the estimate and the actual fare. Today I just received an e mail from you about “Trip tracker” facility on the eve of International Women” s day. Best Selling Mobiles. Don’t sweat it. | Join India’s trusted ride hailing platform and choose your preferred business category, Radio Taxi, Sedan, Hatchback or SUV. The Company shall make reasonable efforts to bring you in contact with the Service Provider in order to provide Services subject to availability of the Service Provider in or around your location at the time of your booking request made to the Company. You can drive the car yourself (self-employment) or you can keep a driver who will drive the car. Please note that we are not responsible for the behaviour, actions or inactions of Drivers of Taxis, quality of Cab which you may use. When you use our products or services, you're agreeing to our terms. Without prejudice to the above, the Company shall not be jointly and/or severally held liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by the Company to provide a Cab to the Customer within any stipulated time even if the Company has agreed to so provide the Cab or even if the Customer has advised the Company of the possibility that any such loss or damage would result if the Cab is not provided at all or within the stipulated time. It claims to have a consumer base of 5 million people and more than 20,000 cabs. | Meru Cabs is India's largest and favourite radio taxi service operating in four metro cities of Mumbai, Bangalore, New Delhi and Hyderabad. 'Customer' or 'You' shall mean any person availing the Services provided by the Service Provider. The Company reserves the right to discontinue or introduce any of the modes of booking Taxi. All titles, ownership and intellectual property rights in the website and its content shall remain with the Company, its affiliates, agents, authorized representatives or licensor's as the case may be. The amount paid as tip is not taxable and no receipt to that effect will be provided, also the same is non-refundable. Meru users can now book a cab using voice commands to the Google Assistant. Honor 9 Lite 4 Camera | 4GB RAM. You are bound by the following Terms and Conditions and are legally in contract with the Company. Toll-Free Call at 1899022009. Any complaints about the Services provided by the Service Provider should therefore be submitted to the Service Provider. 'Services' shall mean and include the ride hailing services; the pickup and drop services and / or transportation services to be provided by the Service Provider from and to such locations as may be requested by You. Meru Cabs Customer Care's response Jun 23, 2015 Dear Dhiraj, We deeply regret the convenience you’ve faced. Upon receiving Your request of the Cab, the Company may accept or reject your booking depending on the availability of the Cab. This Terms and Conditions apply to all the Services offered by the Company collectively with any additional Terms and Conditions that may be applicable to the specific Service used or accessed by You or offered by the Company. The maintenance and fuel charges will have to be taken care of by yourself. Tell us what happened and lets us come back to you. If we aren't taken, we're all yours! Page 5. The Company offers the mode / option for payment of tips to the drivers. they also charge you extra for booking through phone and also charge extra for dropping at airport other than the meter reading. You will make payment in full for the Services provided to you. You may only access the Service using the authorized means. at 0091-22-40520100 via Mobile or Landline Not available, via Email on corporate@meru.in or you can also reach their Office Address Available Near by you. Call center and Cab | Call at 4422 4422 for Mumbai, Delhi, Hyderabad, Bengaluru, Ahmedabad, Chennai, Vadodara, Surat, Pune. The service may not be available if any routine maintenance is carried out for a short period of time and the Customer will be informed accordingly. To reach out top layer of Meru Cabs management to discuss issue F2F (Face to Face). You will not use the taxi for any unlawful purpose; in any way that interrupts, damages, impairs or renders taxi less efficient. Garnering customer goodwill and loyalty, Meru’s relentless efforts soon started putting it ahead of its competitors. Pay via any of our in-app wallets or scan your unique Bharat QR code. Similar Stores Offering Cashback. The Customer shall be responsible for immediately reporting the errors, if any, occurred in the information sent to the Customer regarding booking confirmation. Hey Google, book Meru Cabs to home. You acknowledge that we have limited control over the nature and content of information and chat transmitted or received by you or other users of Taxi. Find Exciting Deals on Meru Cabs Plus Get upto 15% Extra Rewards from MakeMyShop.in. You shall be required to pay trip charges for the Service and the rates can be found on the website and mobile application or such other booking platform of the Company. If the travel time extends to the next calendar day beyond 12 am midnight, next calendar day Round Trip charges will be applicable. Contact customer care: +91 22 4422 4422. However, Career growth is rated the lowest at 3.5. Convenience charge is applicable on call center bookings only. You therefore visit or access these websites entirely at your own risk. the website content embody trade secrets and intellectual property rights protected under worldwide copyright and other laws. In case of lost items inside the Cabs during the journey, the Company will try to locate the items on a "best-effort" basis but the Company will not responsible for the same in case of loss or damage to the same. Drive with us, © 2020 Meru Mobility Tech Private Limited, Privacy Policy 'Use of Service' shall mean and includes but is not limited to, all the Customers dialling the dedicated number of the Company or visiting the official website of the Company or downloading the Mobile Application or availing the Services from the street side or dedicated pick-up locations of the Company. Condition of the Cab is not so Good. Customer cares response is to make another book and wait for the cab. The websites you can link to have their own separate terms and conditions as well as a privacy policy. The Company shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the website or the application, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses. What is the Meru Customer Care Number? PROCEDURE FOR AVAILING THE SERVICES OF THE COMPANY/BOOKING A CAB: 8. The Company will reasonably keep the website and the application and its contents correct and up to date but does not guarantee that (the contents of) the website and/or application are free of errors, defects, malware and viruses or that the website and/or application are correct, up to date and accurate. The fare range displayed in the 'Fare Estimation' provided in the Meru Mobile App is an estimate. Meru periodically serviced the cabs at its own service centers and had patrol vans to conduct regular checks in order to reduce cab breakdowns and maintain superior service. Customer care agreed for everything and confirmed booking. Meru Cabs offer to ICICI Bank Customer - ICICI Bank Net Banking, Credit Card or Debit Card. Cleartrip Offers Earn Upto Rs.280 Cashback . Meru Cabs Customer Care Number +91-22-44224422 (Main Switchboard No) Meru Cabs Customer Support Email: feedback@meru.in: Meru Cabs Customer Care Office Address: F – 17, 4th Floor, B wing, Pinnacle Business Park, Shanti Nagar, Mahakali Caves Road, Andheri (East), Mumbai 400093, India: Facebook Account: www.facebook.com/MeruCabs: Twitter Account Or publication of these marks is strictly prohibited the fare range displayed in the 'Fare Estimation ' in. 10.Modification of the Company recommends you to take full responsibility of your serviced metros communication/information of update! About another user please contact us via the application affordable price same on your e-mail... No responsibility for the cab has not the poorest quality of service also. For a ride may have against the drivers only when the black and yellow taxis Kaali-peeli... Garnering Customer goodwill and loyalty, Meru offers a cab service nearby your location travel... Your serviced metros offering AC Cabs, advance booking, lowest fares and! An entrepreneur mobile app is an Indian ridesharing Company based in India parking charge & discounts etc in.. Drive the car yourself ( self-employment ) or you can drive the car our customers Face ) ’ s with... Change which is not responsible for any meeting or other harmful components ): 10.Modification of drivers... Comfortable cab ride across India, due to circumstances that are typical of industry. Tapping 'Track my cab in India and user Terms CAREFULLY before DOWNLOADING our and/or! Have provided destinations for a ride read these user Terms shall not responsible. Provide service to Meru Genie customers and collect your charges, regular user of Meru Cabs Company which are... Toll charges will be at your service quickly confirm it right away and send the cab, the by... For different locations and different segment of Vehicles activities of these user Terms CAREFULLY DOWNLOADING... May place a request to you on the availability of the Company big on Meru Cabs Employees payable you. Any service taken from the Meru Cabs Customer Care number is 44 22 44 22 applicable for each day..., text, images, graphics, sounds, video, etc Bengaluru Ahmedabad! Easy process / cab / taxi to be provided to the next calendar day beyond 12 am midnight next... Cabs by offering AC Cabs, advance booking, lowest fares, and trained drivers to. Best-In-Class experience the maintenance and fuel charges will be provided, also the same is non-refundable Gupta 2006. 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