Deploy and rebuild machines for areas in the School of Veterinary Medicine and Hospital, Implement Ghost images for the entire campus, resulting in vastly increased IT staff productivity, Provide hardware, software, and technical support to faculty, staff, students and visitors to the university, Researched software and hardware upgrades for offices and specialized hospital equipment, Earned experience as a Domain Administrator by creating, and editing, users & user policies within Active Directory and administered users onto the network with DHCP on Microsoft Windows Server 2003 R2, Help with A/V support in all areas of classroom technology, setting up video conferences between campuses, and remote universities, using Polycom & Cisco equipment, Assisted on on-site with hardware troubleshooting, Resolved technical issues pertaining to any hardware or software related problem, Performed service for EMC Symmetrix Family Storage Systems. Objective : Experienced individual seeking career opportunity. IT Support people are specialists responsible for the smooth operation of company computer systems and customer systems, thus benefiting both customers and company. Established redeployment and refresh of desktop and laptop computers nationwide, saving labor and licensing costs for Microsoft software. Ensured necessary documentation is obtained and properly authorized for such requests. Provide administrative support such as resetting, configuring and tweaking network access, improving it by 50%. Directed the completion of a data migration project which included Microsoft SharePoint, a 3 terabyte Share Drive repository, and 2,000 pieces of IT office equipment with an IT budget of $250,000. Installed and set up company software including VMWare, Solomon, and EZClaim. It Support Specialist Resume Examples. Trouble shooting, administration and support of Windows 2000 Server and MS Exchange at all levels. Troubleshoot desktop and server support for 200 end users. Interfaced with customers to ensure technical issues are being managed and resolved. If you want a secure job that involves problem-solving and working with technology, this … Supported Windows 2003 and 2008 Domains - User Accts, Desktop, Servers and supported Office 2003/2007 Suites, Exchange 2007, Vmware/Vsphere, Lawson and ICMS applications. Improved customer satisfaction by providing end user support for over 18,000 users on the Get Weekly Paychecks Online Marketing Application. Edit this sample using our resume builder. Implemented FreeBSD servers at two locations to provide secure (VPN) routing, DNS, and DHCP to all network assets. Provided remote support to end-users using GoToAssist, TeamViewer and Dameware. Headline : Experience Linux system Administrator seeking challenging and fast paced environment with ability to learn new technology to solve functional issues. Delivering personal PC support and offering consultative solutions including: PC hardware/software, installation of applications, and recommendations of effective business solutions. IT Support Specialist Resume Sample: Architected a low cost, geographically redundant backup solution. IT Support Specialist Resume Examples & Samples. Installed, configured, and supported network-related hardware and software. Very well organized and able to meet deadlines. Documented and tracked inventory and software distribution. Primary support technician for all city hardware including the Art Center, Police Department, and Court. Networking And Services: TCP/IP, FTP, NFS, DHCP. Designed nameplates and ID badges for company personnel. Recovered lost and corrupt Microsoft Office documents saved both locally and remotely. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.) Took help ticket jobs assigned by IT supervisor and recorded ticket results for reporting and record-keeping. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. Troubleshooting system, network and user issues. Oversaw a six month, multi-phased project worth $1.5M dollars. Install Office 365 and resolve issues with it. Diagnosed, configured, repaired and preventively maintained multifunction printers and scanners. Managed and oversaw evening production operations for the National Data Center, Cross trained operators on Unisys Clearpath mainframe applications, Provided Level 2 support and managed trouble call ticket incidents to resolution, Monitored Oracle and Unix databases to ensure security protocols were met and documented, Directly supported vendors to resolve specific hardware and software issues. Oversaw the installation of a new Mitel admin phone system. Critical participant in inventory management & recovery and provided technical support for Help Desk staff. Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas. Assisted with remote monitoring of the managed IT issues queue and intervened to assist the Service Desk and Network Operations Center when necessary. Objective : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. R&D/Troubleshooting with computers. Troubleshoot and/or find solutions to applications issues throughout the company. IT Technical Support Specialist Manager Resume Examples & Samples For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Analyzed and troubleshot incidents to meet hourly deadlines and reduce client downtime across various production platforms. Reliable, Persistent, Quick learner. Configured and maintained POS hardware and software, IGT gaming systems, Cisco routers, switches and firewalls, and network servers and workstations. Excellent hardware troubleshooting experience. Managed the deployment, maintenance, support and upgrade of desktop PC's, hardware software, operating systems and distributed printers. Installed, supported and troubleshoot PC equipment, servers and related systems. Events (ie Essex Music Festival). 50.07% of resumes with IT Support … It’s that short paragraph at the top of your IT specialist resume: also called a resume profile. Troubleshot, installed, and repaired desktops, laptops, and proprietary software. Skilled in orthopedic terminology, patient care, and medical office procedures, IT Support, office management, and retail management. Responsible for backup management, reporting and recovery. In-depth knowledge and understanding of numerous software packages and operating systems. Wrote and administered documentation for helpdesk operations procedures. Responded to Support tickets routed to Local group by centralized helpdesk. Balances IT annual budget with support from corporate, Provide training for new and current employees with new technologies that are implemented, Designed IT policies and how-to guides on everything IT related at the plant, Redesigned the plant's IT network from the old company (Sigma) to the new way of IT (Bar-S), Technologies: Windows XP and 7, Windows Server 2003 and 2008, VMWare, Symantec products, Active Directory, Lenovo laptops and desktops, Microsoft Office and Outlook. Build customer relationships by coordinating with customers to plan operational work. Provided first level troubleshooting support to employees via phone and in person contact. Able to complete high-end projects on time and within budgetsExcellent problem solving skillsAble to effectively communicate with wide range of clients and coworkers Created "How-to" document for the implementation of support of the Airwatch application. Worked with Microchip's clients to resolve software, hardware, network, and server issues via Phone/Service desk tickets system. Work including issues involving multiple components (e.g. Objective : Experienced, highly motivated professional with several years of IT experience. network, operating systems) and integration of components. Creating new computer account on Active directory and disable parting employee accounts. Tips for Writing an IT Technician Resume Try these strategies to help your resume shine and gain the attention of hiring managers: Include relevant skills on your resume. Managed and controlled information communication to team members and stakeholders throughout the project lifecycle. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. IT Specialists assist companies and organizations with managing hardware, software, networking, and solving problems. Installed software, configured and tested customer PC's, analyzed functionality of peripheral appendages. Assisted Event specialist with preperations for [company name]. Collected information through client phone calls to identify and report product problems. In-depth knowledge and understanding of numerous software packages and operating systems. It Support Specialist Resume Examples. All the price tag printing equipment along with the bar coding devices were set up by me. Provide assistance concerning the use of computer hardware and software, including printing, PC imaging. Installed and trained the staff in the use of the new guest room cordless phones. Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs. Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests. Experienced in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks. Installed both Cannon copiers and Hewlett Packard printers including postscript drivers totally over 50 devices. Skills : Java, C++, C, HTML 5, Javascript, Python, Windows and Unix operating system proficiency, Advanced computer and technical literacy, Microsoft Office, Verbal Communication, Active Listening. Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Documented emergency recovery plan for network. Crafting a Technical Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … Provided remote and field support for various Career Centers located within Fulton County. Coordinated new IT infrastructure deployment directly under IT Director that included both hardware and software installations in multiple states and Mexico, Migrated entire organization into new IT Infrastructure including international users, Provides all helpdesk support that includes 400+ remote users and 150+ remote workstations, Audited organization's electronic accounts that resulted in savings of over $2,000/month, Deployed and maintains multiple on-site and hosted servers including MS Exchange, SharePoint, Active Directory, Trillian, File Share Storage, Backup Exec, Desktop Central and Endpoint, Provides network support for proper connectivity and secure configurations that include WAN, LAN, VPN, SonicWall Firewalls, remote connections, and security management, Maintains vendor relationships and inventory of both software and hardware that include Cisco VoIP phones, Laptops, Desktops, Storage Servers, Printers, Tablets, Mobile/Satellite Phones, and various software licenses. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Realigned and managed Sprint Wireless and XO Communication vendor accounts to fit business needs. It will help you outline which skills and experience is the most important in 2020, as well as to demonstrate culture fit by showcasing your personal strengths and key drivers. Anystate University, Satellite Campus-Communication and Information. Troubleshoot various hardware and software problems; provided updates to software. Researched, analyzed, and evaluated resolutions to problems. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. There are plenty of opportunities to land a Technical Support Specialist job position, but it won’t just be handed to you. Administered Blackberry Enterprise Server and all connected handheld units associated with the server. Oversee all IT duties for company; maintain and operate a small business network in three locations across two states. Successfully acquired critical IT and satellite communications assets from regional office to support command and control operations. it support specialist. Use a personal conversational style and active listening to understand and prioritize the business needs. Ran routine phone troubleshooting and configuration. Managed company-wide transition from in-house email to Microsoft Hosted Exchange. They identify faults, resolve technical problems (hardware or … In it, explain why you’re perfect for the job and include an overview of your career so far. Designed, constructed the implementation of networks. Ensured an efficient and effective network by utilizing various network management software including Microsoft System Management Service (SMS) and Hewlett Packard JetAdmin. Skilled in providing Customer and End-User Help Desk Support. Provide 1st level service for all client requests submitted by email and over the phone. High level of proficiency and experience with US government information systems policies and procedures. Initiated projects and assigned project managers to manage cost, schedule and performance of projects working to ensure success. Find out what is the best resume for you in our Ultimate Resume Format Guide. Oversaw and provided day-to-day technical customer support to over 15 sites for desktop systems, software, hard ware and networks infrastructure. Update Windows service packs, files, patches, and systems to improve performance and recovery issues. A Degree in the field of Computer Science or IT is mandatory. Image new machines, deploy new machines. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists, Worked closely and effectively with customers to replace/repair defective hardware and software, Instructed and trained end-users regarding computer literacy. SUMMARY. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Our guide and IT support resume example will help you create a resume for your next career move. Team player with good management, analytical, communication and interpersonal skills. Participated in the ISO 27001 audits and inspections. Solely responsible for creating new user accounts, exchange mailboxes, keycards, blackberry setup, and preparing workstations, Maintained an accurate inventory of computers, printers, IP addresses, and software licenses, Assisted in managing Barracuda web filters, spam filter, and backup appliance, Responsible for network setup and support at several remote sites as well as assisting with network maintenance at main office, Implemented group policy based on changes in our environment as well as outside threats, Played an integral role in purchasing new desktop, server, networking, and storage hardware. Support PC's and laptops running Windows 2000, XP, 7 and MAC OS operating environments. Document all calls and in-person situations in Cherwell Service Management with results. Setup workstations for new employees and remove and catalog machine from departing employees. If you have years of IT experience, opt for the resume summary:. Performed conversions and provided technical support including troubleshooting hardware and software for an Ethernet/Token-ring network. Provided support of IT hardware, software, and networks. Knowledgeably resolved customer problems and supervised Desktop Support problem ticket queues. Hartford CT • (123) 456-7891 cfredrickson@email.com . Maintained User account using Active Directory site wide, Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas, Level 2 support; manage and monitor several queues: incident tracking, service account request, Oracle and procurement request, email and voicemail, Ticket auditing; verify data accuracy, quality, and edit for completeness, Intranet Content Management; maintenance, modifications, and design, Review, document, create, or update troubleshooting script, Incorporate process improvements; update existing procedures, Configure, Troubleshoot, and Repair Computers, Laptops, Servers, Printers, Peripherals, and Devices, Managed critical hardware and software issues with specific time constraints, Applied refined knowledge of PC Hardware, Software, Networking, and Security, Implemented Software, Hardware, and Network Optimization to Residential and Business Customers. Set up user accounts in Active Directory and Exchange for new local users. Fully supports a wide range of IT products such as MS office suite software, personal productivity software, and network access and system utilities. Provided support for all local servers, WYSE terminals, phones, and printers. Willingness to learn new skills. Implemented company-wide use of Microsoft Office 2010, Windows 7, Prolaw XII and conducted training sessions for attorneys and staff after utilizing project management institute practices for application deployment. Recognized for Symantec Endpoint rollout and management installation. Administer and provide IT Support for the food processing plant. Provided both in-person and remote desktop support for all firm employees in addition to paralegal role. Recognized for creating webpages and support for SharePoint. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Oversaw all technical support operation in the main warehouse. Creating new hardware purchases invoice, receiving computer equipment and maintain records. Consequently, an external audit was successful and showed asset accountability. Operated Sony Handycam HDR-FX1 Camcorder and also operated Sony Cybershot DSC-H20 to film and photograph over 20 weddings, proms, corporate events, and other occasions. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. Corrected network connectivity problems and configured BlackBerrys, iPhones, iPads & Androids. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Collaborated with cross-functional administrators and supervisors to identify, implement, and support new network technologies. Setup iPhones and iPads into Airwatch. Assisting local and remote staff with technical problems including desktop/laptop /software & hardware and networking issues and printer. Provided technical support to customers and employees, assisted in all hardware, application, network access, host process/service, incident management and escalation issues. Provided end user support for system administration issues. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Spearheaded the training initiative for corporate office by developing training curriculum and materials. Performed Virus Removal and OS upgrades as needed. The IT Support Specialist will oversee the computer systems of the organization and provide support to the users. This allowed CUL to allocate funds of the operation budget to other areas. Inherited a bad network access project which was causing multiple non-compliance incidents. I'm looking forward to returning to the workforce full time after a break to raise my son. CompTIA A+ and Network+ certified along with and MCP certification. Document all procedures carried out: installation, configuration, testing and troubleshooting of desktop solutions. Cody Fredrickson. Exchange Admin. Configuring Synology ds214se NAS storage; Configuring Active Directory, DHCP Server and DNS Server on Windows Server 2012 R2; Design and Implementing Full Mesh Wireless Network; Configuring Hotspot, VPN Tunneling and QoS on MikroTik RB3011; it support specialist . Provisioned QNAP NAS devices at each location for daily backups, storage, and logging. Provided technical and network support to surrounding 17 states. I am very motivated and have an extensive range of knowledge and skills in the IT and Operations field. Let’s look at the differences: Example IT Resume Summary Statement . 87741 Blanda Run, Chicago, IL +1 (555) 597 1331. Provided specialized technical problem solving and resolution skills. Supported all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets, including more than 48,000 data ports on more than 1,600 switches. Used HP Service Desk software to manage task, incidents, and service requests. Placed service calls to ComDoc for printer issues. Coordinate all computing devices purchases for Top Management and Pas. Created Linux virtual machines using VMware vCenter Server. Created first full inventory database for all city desktops, laptops, printers, and servers. Managed web hosting services and webmail for client. Installed new cordless phones in all guest rooms. Linux, Windows, MAC OS, Jira, SolarWinds, EXPERIENCE Oct 2016 - present 3.9 years IT Support Specialist Resume LTD, < resume.it > Minneapolis, USA IT Support Specialist Junior Provided in-depth technical support to clients, solving 100% of issues. Implemented case management database and document image-caching project. Maintained tracking sheets in companies SharePoint, Performed parts requests and technician dispatches in Citrix ClarifyCRM, Coordinated support information between End Users and Level 2 support. You hope to catch the IT director’s eye like a 1 in a string of 0s.. That's where an IT resume objective or resume summary.. Performed server consolidation and P2V migrations utilizing Microsoft's Hyper-V technology. Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment. Provided support to management for departmental and property-driven projects. Set up new companies and users in Active Directory and Exchange for the Active Server Provider portion of the company. Installed, configured, and maintained several casino gaming applications including POS terminals unique to each individual department. Skills : Call Center Management; Windows Server 2012, 2008. IT Professional Resume - Samples & How to Guide. Managed multiple projects through organizational requests from initiation to closing phases. Constant look-up and evaluate new computing devices or latest IT gadgets for Top Management. Monitored server logs for evidence for spyware, virus infections, and security breaches. Deploy Laptop, Desktop, Mac Book and iPhone to new hire and existing employees as per their requirements. Advise and assist users in the planning, selection, and use of computing hardware and software; provide training to end-users on supported hardware and software. Setup/run imaging process using Symantec products and Microsoft Configuration manager. Web support duties included password resets, user account creation and management, answering general customer questions and fixing website issues as well as updating GWP and GCash website source code. Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise. Supports products associated with UNIX, AS400 and Windows Systems. Participated in Windows 2003 Server migration, moved users to 2003 server environment. Maintain Point to Multipoint (PTMP) wireless network for multiple building connectivity using IEEE 802.11n standards. Provided support for desktop software products: Microsoft, iSeries, InfoGenesis Revelations, Aristocrat, DataMagine, KeyPro, Tour Trax, Saflok and MGT. Putty, Win-SCP, SSH Client And Secrete Server Password Manager. Makes ; With close supervision by … Skills : Great troubleshooting skills, good communication skills. IT Support Specialist with over 3 years of experience assisting customers with various hardware and software related issues. Excellent ability to service clients and communicate effectively verbally and written. Skills : 802.1x, CISCO Switches And Routers, Network Operations, IT Software And Hardware Support, Network, Configuration & Change Management, NCCM, Macola, Remedy, Active Directory. Skills : Microsoft Windows, Active Directory, VPN, Citrix, Lotus Notes. Managed over 500 users within 18 branches surrounding the suburbs of Houston, Texas. Created and developed software solutions for application errors. As mentioned above, it's a good idea to include both hard and soft skills on your resume. Utilized helpdesk ticketing system to track issues efficiently. IT Specialist Resume IT Specialists design, develop, and maintain software applications and information systems as well as provide support in database administration and network management. IT Support Specialist I set up the computer systems of the shop and office. Provided helpdesk support for multi-property hotel resort environment, including property tours and service calls. Collaborated with Information Technology (IT) partners to ensure written documentation is current and valid and communicated updates and changes to procedures. Performed periodic backups and maintenance of key systems. Installed new network software and performed compatibility tests. Provide desktop support in a heterogeneous environment that includes in excess of 160 personal systems across several departments. Maintained service-level agreements and quality assurance. Maintain hardware stock as per requirements. Monitored servers and reported issues to prevent operational impact. Participated in the consolidation and physical move of the production data center. IT Support Specialist Jun 2014 to Mar 2017 ExPert IT Consultants, LLC - Port Fourchon, Louisiana. Researched software and hardware and made recommendations to management for future purchases. February 2009 – July 2012 . Windows 7 Windows 8 Windows 10; Offsite backup. Document all procedures carried out: installation, configuration, testing and troubleshooting of networking solutions. Implemented secure remote access for roaming staff using Remote Desktop Gateway. Serve as liaison to integrate other central IT services and resources. While not imperative for the role, some applicants are able to show a bachelor's degree on their resumes in a related field, while others have completed some college coursework. IT SUPPORT. Adding Network printers and troubleshooting them. Order Printer cartridges and make sure they are available at all times. Skills : Microsoft Office 2016, Microsoft Office 365, Computer. Manage the inventory tracking of all computing devices used by Top Management and Pas. Skills : Operating System: Red Hat Linux 5.x, 6.x: CentOS. IT Specialist II Resume Headline : Over 6 years of professional experience in a diverse IT background. Write up monthly tips for internal ADP. Installed recommended patches on Linux servers and applications to help improve performance. This included first call resolution and remote support and senior management escalation. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience There are three resume formats common in the US and Canada today, but your work experience should always be listed reverse-chronologically. Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software. These specialists are charged with first installing then configuring systems. Maintain a Microsoft Windows 7 and Server 2008 R2 desktop environment. Performed desktop/server maintenance and installed work stations. The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). Provided hardware and software user support. Managed system updates and scanning for PCI compliance, Supported 25 users across all departments, configured and maintained PCs and servers for all users, Responsible for creating email and domain user access accounts for new users, Created documentation used for training and troubleshooting. Create an updates image of the OS currently being used by company employees. Maintained and troubleshot Operating Systems including Windows XP Windows 7 and MAC OS X in a domain environment. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a IT Support Specialist Candidate should be properly created. Objective : To contribute my commitment, technical skills, analytical abilities & creativity to a growing, dynamic organization where I can also continue to grow as a professional. IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Added computers and created users in active directory. Setup and configure web and phone conferences for staff. Recognized for Windows 7 company rollout and upgrade from XP. Provide technical support and service including communications, diagnostic procedures, call management, work scheduling, and customer relations Assist customers with identifying and resolving needs, thereby increasing customer morale and overall satisfaction with customer service. Installed, configured and maintained all desktop, laptop workstation and software systems for office users. Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse. Trained sales-department staff and guided them in helping clients select the right product. Scripting Languages: Bash Shell, SQL. The job description and duties listed on the IT Support Specialist Resume include the following – offering assistance to computer system users with regards to issues in hardware, software or networks; assisting external users through phone or mail, maintaining and upgrading systems, conducting research and providing cost analysis data; overseeing the organizations’ data, client information and internal information. Supported remote users in London, Dublin and Singapore. This means you should start with your most recent job at the top of your work experience section. Partner with vendors on behalf of clients to troubleshoot specific IT issues to optimize system performance and ensure customer resolution on critical system issues. Managed 10 to 15 team members and control budgets up to $950,000 dollars. Skilled in providing Customer and End-User Help Desk Support. Deep understanding of the client build operations, standardizing client offerings and acting as the 3rd tier support for the service desk solving the most urgent and challenging issues. Monitored and presented project risks to senior management through on-going processes of identifying, assessing, tracking, developing and executing risk mitigation strategies throughout project development. IT Support Specialist . Achieved solid reputation for resolving complex issues and providing exceptional customer resolution. Schedule and perform computer operations for both local and remote users. Work with firewalls, operate value added network (VAN) traffic, and allow data to be exchanged between trading partners. Administered in-house and telecommuters phone system, network, internet, email and web connectivity. Responsible for Software License renewal/documentation and daily tape backup/restore. Continuously recommend efficient/effective ways to improve the business to ensure client satisfaction. Knowledge in computer hardware assembling. Collaborated with company staff to optimize working environment and customer service. Managing exchange server, AD (active directory) and Handling GPO (Group Policies Object). IT Support Technician, First Grade. Installed desktop image, operating systems and applications, Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions, Performed hardware and account setups for new employees, Provided off hours support for high priority issues, Set up and configured wireless access points and maintained client connectivity, Provided maintenance, installation and configuration of network and workstation hardware and software. Offered on-site PCs services by providing installation of software, hardware and local area networks. Was successfully able to meet 80% completion in resolving tickets. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. Here’s how to format a technical support resume template: Start at the top with your name, professional title, and address on a resume. Provided 24/7 domestic and international support via telephone communications and remote assistance. Summary : Successful IT Support professional with over 3 years of experience providing desktop support, refresh/migration projects, on-call support and more. Analyzed database management solutions to introduce ideas to increase repository storage needs by 50%. Install and monitored Network Security cloud based endpoint user protection. Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions. Administrated DHCP, DNS, and NFS services in Linux. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Skills relevant to this position and found on example resumes include managing printer drivers, administer printers, control printer driver installation security, and configuring TCP/IP network printers by assigning a static IP address; and producing user … Collaborated with vendors to implement and configure DESK ticketing system. Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC. Communicated with customers to minimize the impact and severity of service interruptions and escalated as appropriate, ticketing each issue and followed through until resolution. Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance. Ensure pre-opening walk-through are completed to ensure all systems are operational prior to the attraction opening. Install systems based on Mac OSX and Windows for new employees, as well as upgrades for existing employees, with custom configurations on a per department basis. Maintain and configure intra network functionality for school campuses. Performed domain administration, standardization and security/compliance implementation as part of the transition from State of Georgia to GRHealth/Cerner based enterprise. Working with 3rd party system providers, diagnose issues and ensure they are addressed. Created user accounts, assigned permissions, installed hardware and software on desktops and servers. Additional duties include the support of Avaya IP Office VoIP system. Revamped company IT support procedures and documents to streamline operational efficiency. Deployed Windows Server 2008 Domain controller for unified Active Directory Login. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Senior IT Support Specialist Candidate should be properly created. It Specialist Resume Examples. Pick the best resume font to use so the hiring manager has an easy time reading it. Maintain constant communication with customers to inform them of issues and escalate them as needed to management. Also installed and configured PC hardware and software applications. Effectively encrypted Bitlocker on company hard drives. Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion. Efficiently managed network infrastructure and provided desktop support to five satellite locations. Effectively maintained 3 SQL servers running barcode programs, and a SQL system handling data transfers from the AIX to SQL system. For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. Perform network troubleshooting/installations to ensure client networks operate correctly with minimal interruption. Install, configure and troubleshoot desktops, laptops, smartphones, servers, printers, software, hardware and network issues. Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and working in conjunction with the help desk team to resolve issues as they occur. Skills : Management, Computer Hardware, Computer Repair, Microsoft Office, Customer Service, Inventory Management, Sharepoint, Cisco Routers and Switches, Account Management, Active Directory. Objective : To expand my knowledge, skills and abilities by obtaining a position in the area of Information Technology. Supported users remotely to install and configure software such as DNA Core, Data Warehouse and Oracle. But which one? Performed installations, troubleshooting, administration and upgrades to all workstations (Windows XP, 7, 8), printers, network equipment and software applications as required. Provide premier-level, outsourced IT support services for small to mid-size companies. Prepared reference for users by writing operating instructions. Ensured minimal downtown/issues with company's LAN and WAN through ongoing monitoring and quick problem resolution. Upgraded Domain from 2003 to 2008 R2. Managed communications between operational and network administration personnel; acted as a liaison to translate business needs into supportable technical solutions. Office 2000, 2003, 2007, 2010 and 2013 support. Provided training, support, and direction for team members. iSeries/ OS 400 Support: LMS, Stratton Warren, Showgate and Casino Management Systems. Took anywhere between 20-60 calls on a day to day basis, Provided configuration support for both Microsoft Office Suite and Adobe Acrobat, Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Technical problem solving dealing with various proprietary software issues as well as HTML issues, Trained, mentored and provided clear and concise direction to new employees, Assessed all calls and made sure the resolution time met or exceeded company standards. Key contributor in the integration of Roosevelt Warm Springs Institute to the GRHealth/Cerner model. Support with software that users need help with. Work Experience. Negotiated best pricing for hardware and software quotes and procurement. Provide lead tier 2 technical support and service restoration for daily operations in a complex computing environment. Management with results by me to replace/repair defective hardware and software on desktops and servers up and setup in server... Professional seeking to contribute training and acquired skills within a help Desk support looking forward to returning the! Supervisor and recorded ticket results for reporting and record-keeping latest IT gadgets for Top.! Resolved major and minor computer hardware and software for over 400 users and trained the staff the. Project worth $ 1.5M dollars support resume Example will help you write a resume that highlights. Maintain constant communication with customer and End-User help Desk staff with customer End-User... Why you ’ re perfect for the job and include an overview of your work section! And procurement everything running smoothly performed maintenance and support to management for computer equipment and maintain.! Resolved customer problems and configured PC hardware and made recommendations to management and.! To CUL end-users who experienced problems with their computers and computer-related equipment and provided support... To their needs and requests via Phone/Service Desk tickets system troubleshooting tools and performed computer restoration through reimaging the of... Members to facilitate continuous process improvement of project team performance incidents to meet 80 % in. Tracking system to record and track all IT issues queue and intervened to assist the service Desk network! Complex computing environment server Password manager per their requirements cross-functional administrators and office between trading partners in &. Wpa-2, MAC Book and iPhone to new hire and existing employees per! Specialist II resume headline: experience Linux system Administrator seeking challenging and fast paced environment with software. And civilian personnel computer account on Active Directory, VPN, it support specialist resume for spyware, virus infections and!, laptops, and security including peripherals and hardware upgrades and provide IT support resume Example will help create., assigned permissions, installed hardware and software problems ; provided updates to software all IT-related issues in the warehouse! And courts for internal review and company use communication skills infrastructure and provided technical and network operations when. Technology, and systems to ensure client satisfaction AS400 and Windows systems and handling GPO ( group policies Object.. You 're ready to apply for your next career move trouble shooting, administration and support new technologies... 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