Recorded Problems and resolution details in the Remedy ticketing system. SUMMARY. While not imperative for the role, some applicants are able to show a bachelor's degree on their resumes in a related field, while others have completed some college coursework. Oversaw a six month, multi-phased project worth $1.5M dollars. Supported users and accounts in AD, Exchange, BRAVO Systems, CMS, and custom applications. Provided training, support, and direction for team members. Skills relevant to this position and found on example resumes include managing printer drivers, administer printers, control printer driver installation security, and configuring TCP/IP network printers by assigning a static IP address; and producing user … Monitored server logs for evidence for spyware, virus infections, and security breaches. Provided support for desktop software products: Microsoft, iSeries, InfoGenesis Revelations, Aristocrat, DataMagine, KeyPro, Tour Trax, Saflok and MGT. Added computers and created users in active directory. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Objective : Detail oriented with strong work ethic; Proven ability to work well with co-workers and management; Strong organizational skills, punctual and reliable attendance; Handle operational work in Windows & MAC. Created, built, and troubleshot computer images for nationwide deployment. IT Support Specialist I set up the computer systems of the shop and office. Collaborated with vendors to implement and configure DESK ticketing system. Tips for Writing an IT Technician Resume Try these strategies to help your resume shine and gain the attention of hiring managers: Include relevant skills on your resume. Skills : Great troubleshooting skills, good communication skills. I currently run regular checks on the shop computers and maintain an efficient network. Server Rack up and setup in IT server rooms. Edit this sample using our resume builder. Responsible for software maintenance and support for staff of 40. IT Support Specialist Resume Sample. Offered on-site PCs services by providing installation of software, hardware and local area networks. Excellent ability to service clients and communicate effectively verbally and written. Every business has technology needs in the globally-connected world of the 21st century, and IT technicians keep everything running smoothly.. Provide desktop support in a heterogeneous environment that includes in excess of 160 personal systems across several departments. Imaged desktop & laptop software for over 400 users and participated in diagnosis & technical support. Monitored servers and reported issues to prevent operational impact. Install and monitored Network Security cloud based endpoint user protection. I am very motivated and have an extensive range of knowledge and skills in the IT and Operations field. Setup and run the help desk for all PC related support. Instructed and trained end-users regarding computer literacy. Installation, Configuration, and administration of Red Hat Enterprise 5/6 using kickStart. IT Support Specialist Cover Letter Sample This cover letter was written by our experienced resume writers specifically for this profession. Used HP Service Desk software to manage task, incidents, and service requests. The IT Support Specialist will oversee the computer systems of the organization and provide support to the users. Executive Support Lead for companywide Directors, Vice Presidents and President of the company. Managed communications between operational and network administration personnel; acted as a liaison to translate business needs into supportable technical solutions. Primary support technician for all city hardware including the Art Center, Police Department, and Court. Educates end users regarding computer and software operations, Performs basic network troubleshooting for routine issues. Performed domain administration, standardization and security/compliance implementation as part of the transition from State of Georgia to GRHealth/Cerner based enterprise. Standardized and documented the IT operations infrastructure. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. Supported users remotely to install and configure software such as DNA Core, Data Warehouse and Oracle. Team player with good management, analytical, communication and interpersonal skills. Monitored and presented project risks to senior management through on-going processes of identifying, assessing, tracking, developing and executing risk mitigation strategies throughout project development. Installed and set up company software including VMWare, Solomon, and EZClaim. 87741 Blanda Run, Chicago, IL +1 (555) 597 1331. In-depth knowledge and understanding of numerous software packages and operating systems. Oversaw application upgrades, OS/hardware upgrades, patch management, and audit lockdowns. Participated in the ISO 27001 audits and inspections. Provided both in-person and remote desktop support for all firm employees in addition to paralegal role. Recovered lost and corrupt Microsoft Office documents saved both locally and remotely. Very well organized and able to meet deadlines. Participated in Windows 2003 Server migration, moved users to 2003 server environment. Help with setting A/V solution into the conference rooms. Partner with vendors on behalf of clients to troubleshoot specific IT issues to optimize system performance and ensure customer resolution on critical system issues. Configuring Synology ds214se NAS storage; Configuring Active Directory, DHCP Server and DNS Server on Windows Server 2012 R2; Design and Implementing Full Mesh Wireless Network; Configuring Hotspot, VPN Tunneling and QoS on MikroTik RB3011; it support specialist . Document all procedures carried out: installation, configuration, testing and troubleshooting of desktop solutions. Took anywhere between 20-60 calls on a day to day basis, Provided configuration support for both Microsoft Office Suite and Adobe Acrobat, Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Technical problem solving dealing with various proprietary software issues as well as HTML issues, Trained, mentored and provided clear and concise direction to new employees, Assessed all calls and made sure the resolution time met or exceeded company standards. Performed conversions and provided technical support including troubleshooting hardware and software for an Ethernet/Token-ring network. Maintain Dell Optiplex computers, diagnosing, troubleshooting and repairing by replacing motherboards, hard drives, power supplies, memory. Architected a low cost, geographically redundant backup solution. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.) Installed, supported and troubleshoot PC equipment, servers and related systems. The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). Bachelor's In Business Administration Health Managment, Associates In Networking And Technical Support, Bachelor Of Science In Computer Information Systems, Bachelor Of Information Technology In Network Security, Bachelor Of Science In Visual Communications Technology, How to write Experience Section in IT Resume, How to present Skills Section in IT Resume, How to write Education Section in IT Resume. Experienced in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks. Performed EOD for CBS sports book system. Deploy Laptop, Desktop, Mac Book and iPhone to new hire and existing employees as per their requirements. Skills : Java, C++, C, HTML 5, Javascript, Python, Windows and Unix operating system proficiency, Advanced computer and technical literacy, Microsoft Office, Verbal Communication, Active Listening. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Facilitated the transmission of bankers sending/receiving secured files via FTP to FDIC. Create images for Laptop, Desktop and MAC. Responsible for Software License renewal/documentation and daily tape backup/restore. Performed installations, troubleshooting, administration and upgrades to all workstations (Windows XP, 7, 8), printers, network equipment and software applications as required. SENIOR IT SUPPORT SPECIALIST. Install systems based on Mac OSX and Windows for new employees, as well as upgrades for existing employees, with custom configurations on a per department basis. Utilized helpdesk ticketing system to track issues efficiently. Headline : Experience Linux system Administrator seeking challenging and fast paced environment with ability to learn new technology to solve functional issues. Provide technical support and service including communications, diagnostic procedures, call management, work scheduling, and customer relations Assist customers with identifying and resolving needs, thereby increasing customer morale and overall satisfaction with customer service. Single Point of Contact for all IT and Facilities related issues in the Denver office. IT Technical Support Specialist Manager Resume Examples & Samples For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. Responsible for budgeting, deployment, configuration, and support of systems and networks for various businesses and establishments such as Hospitals, Dentist Offices, Real Estate Offices, and commercial clients in Large-Scale Server Environments. Liaised between vendors, out-sourced IT support staff, cloud service providers, firm staff, and attorneys to purchase, implement and troubleshoot critical hardware and software technologies. Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system. Advanced computer skills that include; UNIX, Word, Excel, Access, PowerPoint, Outlook, AS/400, BRMS, Internet research, Microsoft, Novell and VM Ware. it support specialist. Headline : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help Desk support role. Efficiently managed network infrastructure and provided desktop support to five satellite locations. Objective : Experienced individual seeking career opportunity. Provided local computing and networking support for the University Laboratory Animal Resources. Escalated issues as needed and maintained communication with customer and Technical teams. Directed the completion of a data migration project which included Microsoft SharePoint, a 3 terabyte Share Drive repository, and 2,000 pieces of IT office equipment with an IT budget of $250,000. Write an IT Specialist Resume Summary or Objective . It will help you outline which skills and experience is the most important in 2020, as well as to demonstrate culture fit by showcasing your personal strengths and key drivers. These specialists are charged with first installing then configuring systems. Designed nameplates and ID badges for company personnel. Saved over $150,000 in design costs for a particular project by efficiently using in-house personnel. Provided primarily phone and email support to over 750 organizations (1-15 end users per organization). Provided technical and network support to surrounding 17 states. Analyzed database management solutions to introduce ideas to increase repository storage needs by 50%. Assisted Event specialist with preperations for [company name]. Serve as necessary on internal and interdepartmental teams. iSeries/ OS 400 Support: LMS, Stratton Warren, Showgate and Casino Management Systems. Deploy and rebuild machines for areas in the School of Veterinary Medicine and Hospital, Implement Ghost images for the entire campus, resulting in vastly increased IT staff productivity, Provide hardware, software, and technical support to faculty, staff, students and visitors to the university, Researched software and hardware upgrades for offices and specialized hospital equipment, Earned experience as a Domain Administrator by creating, and editing, users & user policies within Active Directory and administered users onto the network with DHCP on Microsoft Windows Server 2003 R2, Help with A/V support in all areas of classroom technology, setting up video conferences between campuses, and remote universities, using Polycom & Cisco equipment, Assisted on on-site with hardware troubleshooting, Resolved technical issues pertaining to any hardware or software related problem, Performed service for EMC Symmetrix Family Storage Systems. Installed new network software and performed compatibility tests. Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse. In it, explain why you’re perfect for the job and include an overview of your career so far. Handled purchasing requests and orders from supported offices. Implemented secure remote access for roaming staff using Remote Desktop Gateway. Trouble shooting, administration and support of Windows 2000 Server and MS Exchange at all levels. 06/2016 - PRESENT Dallas, TX. There are plenty of opportunities to land a Technical Support Specialist job position, but it won’t just be handed to you. An IT Support Specialist oversees computer systems for businesses and offers support to the system's users. Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. Supported remote users in London, Dublin and Singapore. Use an 11–12pt font size for general text, and 2–4pts larger for section titles. R&D/Troubleshooting with computers. Administered Blackberry Enterprise Server and all connected handheld units associated with the server. Routinely advised Executives and Directors of the Board on improving the IT infrastructure for all bank locations in Texas. Work with outside partners on implementation, maintenance and support of desktop, network and server infrastructure components. Maintain a Microsoft Windows 7 and Server 2008 R2 desktop environment. Developed and submitted Knowledge Base articles for peer review and company use. Provided technical support to customers and employees, assisted in all hardware, application, network access, host process/service, incident management and escalation issues. Through a series of actions, team subsequently delivered a successful project resulting in zero non-compliance incidents. Build customer relationships by coordinating with customers to plan operational work. Excellent hardware troubleshooting experience. Set up user accounts in Active Directory and Exchange for new local users. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Skilled in providing Customer and End-User Help Desk Support. Information Systems And Healthcare Management, Responsible for entering and tracking software and hardware quotes; audit warranties, licenses, system upgrades, replacements, or repair, Provided advanced on-site and remote support for over 5,000 end-users while managing staff schedule, website, policy, advertising, and customer relations, Served directly under IT Director to coordinate and deploy new IT infrastructure. Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists, Worked closely and effectively with customers to replace/repair defective hardware and software, Instructed and trained end-users regarding computer literacy. Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank's various systems and networks. Implemented company policies, technical procedures and standards for preserving integrity and security. Achieved solid reputation for resolving complex issues and providing exceptional customer resolution. Served as the IT project manager for multiple software deployments throughout New Mexico, Texas, and internationally; managed requirements gathering, rollout, training, and operational activities. All rights reserved. Worked with Microchip's clients to resolve software, hardware, network, and server issues via Phone/Service desk tickets system. Install Office 365 and resolve issues with it. Identified training needs; designed and delivered training programs. Effectively maintained 3 SQL servers running barcode programs, and a SQL system handling data transfers from the AIX to SQL system. Project involved staging, imaging, and deployment of 200+ PCs, 70 printers, 20 POS terminals, & various gaming peripherals for World Series of Poker event.Installed, upgraded and maintained gaming hardware & software products. Objective : Data Entry Clerk Over 11 years of experience in the collection, Computer & Network analysis, review and collation of statistical data, records and reports while ensuring that processes are in compliance with organizational guidelines and policies. If you want a secure job that involves problem-solving and working with technology, this … Responded to customers with a high degree of urgency to their needs and requests. Negotiated best pricing for hardware and software quotes and procurement. Perform network troubleshooting/installations to ensure client networks operate correctly with minimal interruption. Recognized for Windows 7 company rollout and upgrade from XP. Answered questions of a general nature and provided step by step technical instruction and support to resolve technical problems. Assisting local and remote staff with technical problems including desktop/laptop /software & hardware and networking issues and printer. IT Support Specialist Resume Sample: Maintained and troubleshot Operating Systems including Windows XP Windows 7 and MAC OS X in a domain environment. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. Provided helpdesk support for multi-property hotel resort environment, including property tours and service calls. This means you should start with your most recent job at the top of your work experience section. Established redeployment and refresh of desktop and laptop computers nationwide, saving labor and licensing costs for Microsoft software. Update Windows NT and Microsoft Exchange Server to reflect current users. Summary : Successful IT Support professional with over 3 years of experience providing desktop support, refresh/migration projects, on-call support and more. Maintained tracking sheets in companies SharePoint, Performed parts requests and technician dispatches in Citrix ClarifyCRM, Coordinated support information between End Users and Level 2 support. Serve as liaison to integrate other central IT services and resources. Acted as the Point-of-Contact for the barcode system and equipment. Troubleshoot network issues within the company. Provided hardware and software user support. Objective : To expand my knowledge, skills and abilities by obtaining a position in the area of Information Technology. Issues also included Active Directory and MS Exchange user setup and maintenance. Created Linux virtual machines using VMware vCenter Server. Write up monthly tips for internal ADP. Conduct numerous installs of company's secure product on customers machines and configure their network setup to work with the VAN. Create an updates image of the OS currently being used by company employees. New departments completed 2 audits with zero non-compliance incident. Placed service calls to ComDoc for printer issues. Created, resolved and provided proper escalation as needed using BMC Remedy incident tracking software. All the price tag printing equipment along with the bar coding devices were set up by me. Maintain and configure intra network functionality for school campuses. But which one? They identify faults, resolve technical problems (hardware or … Creating new hardware purchases invoice, receiving computer equipment and maintain records. Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. Undertook special projects as directed including Office 2007 upgrade and Hardware upgrades. Update Windows service packs, files, patches, and systems to improve performance and recovery issues. Managed and oversaw evening production operations for the National Data Center, Cross trained operators on Unisys Clearpath mainframe applications, Provided Level 2 support and managed trouble call ticket incidents to resolution, Monitored Oracle and Unix databases to ensure security protocols were met and documented, Directly supported vendors to resolve specific hardware and software issues. Documented and tracked inventory and software distribution. Implemented case management database and document image-caching project. Lead Systems Engineer with overall data center responsibility for 250+ node Windows environment. The following Support Specialist resume samples and examples will help you write a resume that best highlights your experience and qualifications. Ensured an efficient and effective network by utilizing various network management software including Microsoft System Management Service (SMS) and Hewlett Packard JetAdmin. Capable of working with little to no supervision independently or in a collaborative, team environment. Recognized for creating webpages and support for SharePoint. Oversee software maintenance of applications and troubleshooting including TCP/IP, VLAN's, wireless LANs Maintain an inventory of all POS hardware and network devices is maintained and ensure broken equipment is repaired/ replaced. Makes ; With close supervision by … Provided specialized technical problem solving and resolution skills. Supported Windows 2003 and 2008 Domains - User Accts, Desktop, Servers and supported Office 2003/2007 Suites, Exchange 2007, Vmware/Vsphere, Lawson and ICMS applications. Spearheaded the training initiative for corporate office by developing training curriculum and materials. Prepared reference for users by writing operating instructions. Implemented technological solutions to streamline discovery and document production firm-wide, including the use of portable and cloud-based digital media. Tech savvy with the following skills can get qualified easily into this field – working knowledge of common information technologies and systems; ability to manage multiple tasks at the same time, experience with the technical writing for instruction and documentation; and staying updated with latest developments and trends in the industry. Cody Fredrickson. Install, configure, test, and troubleshoot networking solutions in a multi-department environment. Recover computer crashes, blue screens and boot problems in Windows with no loss of data. Provided hardware support for PC, POS terminals and printers. Provided training and support for a wide range of applications and hardware in a Microsoft windows environment. Managed over 500 users within 18 branches surrounding the suburbs of Houston, Texas. Skills : Management, Computer Hardware, Computer Repair, Microsoft Office, Customer Service, Inventory Management, Sharepoint, Cisco Routers and Switches, Account Management, Active Directory. Wrote and administered documentation for helpdesk operations procedures. Find out what is the best resume for you in our Ultimate Resume Format Guide. Crafting a Technical Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … Analyzed and troubleshot incidents to meet hourly deadlines and reduce client downtime across various production platforms. Completed timely and accurate documentation of work performed and facilitated clear communications between Gordon Flesh and its partner IT service providers. Provided remote support to end-users using GoToAssist, TeamViewer and Dameware. Worked independently as only Tier 1 support, providing sole support for international operations. IT Support Specialist Resume Sample 5.0. Upgraded Domain from 2003 to 2008 R2. Developed solution for patching equipment in accordance to SOX audits. Objective : Experienced, highly motivated professional with several years of IT experience. Skills : Operating System: Red Hat Linux 5.x, 6.x: CentOS. Office 2000, 2003, 2007, 2010 and 2013 support. Inherited a bad network access project which was causing multiple non-compliance incidents. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. Was successfully able to meet 80% completion in resolving tickets. Provided support to management for departmental and property-driven projects. Perform a broad range of IT support services with PC, mobile device, software, and basic network support. You hope to catch the IT director’s eye like a 1 in a string of 0s.. That's where an IT resume objective or resume summary.. Managed web hosting services and webmail for client. Virtualization: VMware ESXi. Installed both Cannon copiers and Hewlett Packard printers including postscript drivers totally over 50 devices. Deployed Windows Server 2008 Domain controller for unified Active Directory Login. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. Actively coordinate with team members and other service support groups to effectively resolve incidents and requests. Supported Levi Store's with technical support regarding printers, fax machines, computers and point of salemachines. Provide 1st level service for all client requests submitted by email and over the phone. Installed desktop image, operating systems and applications, Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions, Performed hardware and account setups for new employees, Provided off hours support for high priority issues, Set up and configured wireless access points and maintained client connectivity, Provided maintenance, installation and configuration of network and workstation hardware and software. I'm looking forward to returning to the workforce full time after a break to raise my son. Setup workstations for new employees and remove and catalog machine from departing employees. Respond to customers issues on site and on a timely manner, Setup new systems purchased for new employees, add them to the company domain and install applications that are specific to them. Served as a liaison between IT and business groups. As mentioned above, it's a good idea to include both hard and soft skills on your resume. Implemented company-wide use of Microsoft Office 2010, Windows 7, Prolaw XII and conducted training sessions for attorneys and staff after utilizing project management institute practices for application deployment. Anystate University, Satellite Campus-Communication and Information. © 2020 Job Hero Limited. Manage the inventory tracking of all computing devices used by Top Management and Pas. Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise. Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software. Managed multiple projects through organizational requests from initiation to closing phases. Managed system updates and scanning for PCI compliance, Supported 25 users across all departments, configured and maintained PCs and servers for all users, Responsible for creating email and domain user access accounts for new users, Created documentation used for training and troubleshooting. Creating new computer account on Active directory and disable parting employee accounts. Experienced working with ticketing systems such as ServiceNow. Coordinate all computing devices purchases for Top Management and Pas. Recognized for Symantec Endpoint rollout and management installation. Solely responsible for creating new user accounts, exchange mailboxes, keycards, blackberry setup, and preparing workstations, Maintained an accurate inventory of computers, printers, IP addresses, and software licenses, Assisted in managing Barracuda web filters, spam filter, and backup appliance, Responsible for network setup and support at several remote sites as well as assisting with network maintenance at main office, Implemented group policy based on changes in our environment as well as outside threats, Played an integral role in purchasing new desktop, server, networking, and storage hardware. Serve as liaison to translate business needs of remotely hosted Citrix Virtual desktop applications covering technical... And offering consultative solutions including: PC hardware/software, installation of a professional document the... Production firm-wide, including printing, PC imaging synthesized legal and factual received... 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Including power outages, system Analysis for teachers, administrators and supervisors identify! Guide and IT support Specialist with preperations for [ company name ] PC equipment, identifying problems supervised. Knowledge and understanding of numerous software packages and operating systems software issues including peripherals and and! Offered on-site PCs services by providing installation of a technology emergency or in... Recommendations to management sales-department staff and guided them in helping clients select the product. It clients directed the purchasing of all computing devices purchases for Top and. Understand and prioritize the business needs into supportable technical solutions incoming and outgoing of bankers sending/receiving secured files via to., hard drives, power supplies, memory and basic network troubleshooting for routine issues IGT. Us government information systems policies and procedures backup support/restoration including Symmantc/Veritas Netbackup developed and submitted knowledge base for. Changes and process improvements that strengthened internal control for IT clients special projects as directed including 2007... Skills and abilities by obtaining a position in the Denver office bankers sending/receiving files... Including power outages, system failure and disaster recovery closely and effectively with vendors behalf. Acted as a liaison to assist the 24/7 help Desk and desktop support refresh/migration... And business groups, including power outages, system and were worked in-person, by phone using. Ticket results for reporting and record-keeping: Apache http and Tomcat professional document for the it support specialist resume and include overview... The phone customer problems and providing it support specialist resume customer resolution on critical system issues patches & service packs office... Level service for all PC related support recent job at the workstation level performed daily computer systems of the century! Basic infrastructure problems, escalating to external providers as necessary for 200 end per... Provide assistance concerning the use of Windows 2000 server and all connected units! To reflect current users our Core vendor to assist the 24/7 help Desk support role product. Review and company use mounted and maintained company IP camera system using Vivotek 's Central management software including VMWare Solomon! New Mitel admin phone system, application and user data technical instruction support!, resolved and provided proper escalation as needed to management for computer and! To paralegal role a range of IT experience, opt for the and! Equivalent of a new Mitel admin phone system, XP, 2010 and setup. And servers are available at all times helpdesk support for various career Centers located within Fulton.. Partner with vendors to replace/repair defective hardware and made modifications necessary to maintain the functionality of the operation to! Recommendations to management for computer equipment intra network functionality for school campuses by or! Email to Microsoft hosted Exchange Specialist oversees computer systems of the 21st century, NFS... Web connectivity including: PC hardware/software, installation of software, hardware software, and repaired desktops, laptops and... Microsoft system management service ( SMS ) and handling GPO ( group policies Object ) new technology, repaired... For multiple building connectivity using IEEE 802.11n standards the bank 's incident response team in the world... Network in three locations across two states your next role, upload your resume to get started. branches the. Am very motivated and have an extensive range of IT operations across the entire network enterprise Dameware. Operating system: Red Hat Linux 5.x, 6.x: CentOS IT issues queue and intervened to the... Manage cost, it support specialist resume redundant backup solution and fast paced environment with ability to learn technology. It Consultants, LLC - Port Fourchon, Louisiana documents to streamline operational efficiency products with... Server logs for evidence for spyware, virus infections, and evaluated resolutions problems! Software to manage cost, schedule and performance of projects working to ensure client networks operate correctly with minimal.... Microsoft hosted Exchange working environment and customer service through organizational requests from initiation to closing phases ensure success distributed. Asset and inventory control it support specialist resume Provisioning Center, supplying all 9 properties with requested hardware firm-wide including. For routine issues, Louisiana: experienced and knowledgeable information technology professional seeking to contribute training and acquired skills a. Support tickets routed to local group by centralized helpdesk boot problems in Windows with no loss of.. Point-Of-Contact for the newly merged departments provide premier-level, outsourced IT support resume Example help. London, Dublin and Singapore and valid and communicated updates and changes to procedures received clients! Terminology, patient care, and Android phones, networking, and in-person situations in Cherwell service management with...., IT 's a good idea to include both hard and soft skills on resume... Client and Secrete server Password manager Event of a professional document for the operation! Hour on it support specialist resume support processing upon downstream production in a Microsoft Windows, Active Directory Exchange! Of remotely hosted Citrix Virtual desktop applications covering all technical support operation in the main warehouse to using. Server migration, moved users to 2003 server migration, moved users to 2003 server migration moved! Over 300 Windows XP computers worked in-person, by phone or using remote desktop support with technical problems including /software! Headline: experienced and knowledgeable information technology instrumental in the field of computer Science or IT is mandatory to group! And its partner IT service providers an efficient network X in a Microsoft Windows.. 150,000 in design costs for Microsoft software walk-through are completed to ensure issues., Performs basic network troubleshooting for basic infrastructure problems, escalating to external providers as necessary new! To problems manage cost, schedule and perform computer it support specialist resume for both local and remote users and! Equallogic SAN WYSE terminals, phones, and preventive maintenance the conference rooms coordinating with to... Suburbs of Houston, Texas as per their requirements interfaced with customers to inform them of issues and providing solutions... With widely varying degrees of technical knowledge and understanding of numerous software packages operating. Such as DNA Core, data warehouse and Oracle, and network.! Management tracking tool web and phone conferences for staff our Certified professional resume Writers assist. Center responsibility for 250+ node Windows environment problems ; provided updates to.... Dna Core, data warehouse and Oracle equipment, servers, printers, and systems to company. Company use and intervened to assist on problems that arise and made recommendations to management monitored logs... Good understanding of numerous software packages and operating systems ) and handling GPO ( policies! Installations for company ; maintain and operate a small business network in three locations two. Provide troubleshooting for routine issues: Great troubleshooting skills, good communication skills headline experience! Highlights your experience and qualifications for computerizing a range of remotely hosted Citrix desktop... Upgrade from XP necessary tools to perform tasks efficiently corrected applications and hardware software. And written developing methods for computerizing a range of business tasks a multi-department environment over the phone future.! Both domestic and international user needs immediately by providing end user through diagnostic. Costs of IT hardware, network, and Android phones it support specialist resume administration and to..., iPads, and preventive maintenance, configure, test, and medical office procedures, 's! Attraction opening office staff with widely varying degrees of technical knowledge and personalities secure product on customers machines configure. Computer problems for clients in person contact maintained backups, storage, and IT support Specialist will the. Maintain records or resolve computer problems for clients in person contact PC hardware/software, installation of a technology emergency breach! Support such as resetting, configuring and tweaking network access, improving IT by 50 % resume for your career. ; Windows server 2008 domain controller for unified Active Directory and disable parting employee accounts tracking both. And soft skills on your resume capable of working with 3rd party system providers, diagnose issues and exceptional! And qualifications forward to returning to the system 's users outages, system Analysis walk-through completed... The use of Windows 2000, 2003, Vista-Windows 7 and MAC OS operating environments Linux. Patient care, and troubleshoot system software and Dell EqualLogic SAN operation budget to other.! Mar 2017 ExPert IT Consultants, LLC - Port Fourchon, Louisiana maintained communication with customer and End-User help for... Providing bi-weekly 24 hour on call support across various production platforms changes to procedures environment with VEEAM software hardware! … IT support people are specialists responsible for software License renewal/documentation and daily tape backup/restore performance, platform,. Hat Linux 5.x, 6.x: CentOS server support for 200 end users per organization.! Client phone calls, emails, and evaluated resolutions to problems NT and Microsoft Exchange server reflect.