You can contact at [email protected] for questions regarding canceling a part. How will I know if you received my order? 2. Signature‐based (non‐PIN‐based) credit and debit card transactions are a two‐step process, consisting of an authorization and a settlement. (Cash on Delivery) as an option Back to Top, Yes, we do accept returns for most items. Note that pre-authorizations never leave a customer’s account, but funds are not available until released by the bank. If the item is something that we do not stock or is an item that one of manufacturer partners will not accept as a return than the item is not cancelable. Edit. We want you to be completely satisfied with your product and experience with Greenworks Commercial. 5. Can I cancel a Special Order item? We want you to be completely satisfied with your product and experience with Greenworks Commercial. 11. Read more. 3rd issue w/Greenworks customer service - the model number printed on the edger is registered 82V (the batter, charger and edger all are labeled 80V) I want to return the items but I cant get a response from Greenworks! Avoid!!! There may be a period of “overlap” where both the pre-authorization and the actual charge appear on the online activity for one to two days before the authorization hold "falls off". ... R&D and Customer Service teams to deliver long term brand /product strategy String Trimmers … Back to Top, We make every effort to keep pricing and part numbers current. For warranty inquiries, technical questions or parts & service assistance, please contact your local Greenworks Commercial dealer… Sent an email, no response. Please read about our returns policy here and Request a Return Authorization prior to returning your Product. Do you offer expedited shipping on your site? You can't get any better than Greenworks! Copyright © 2018 Ordertree / Greenworks. Discover the green alternatives to gas-powered tools. Hold times vary by financial institution. Please use the Contact form below to reach us, or phone (401)-521-LAWN (5296).Current customers can also use our Customer Access Portal. What brands does OrderTree carry parts for? How can I contact you/when are you available? All rights reserved. When I enter my part number the page says it’s a "Special Order". At this time we are unable to let you select which delivery service carries your order. This powerful pressure washer helps eliminate headaches and hassles as … Debit card authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy. GreenWorks is a licensed company dedicated to quality and customer service. GreenWorks Tools sales and service offices operate on three continents. Authorization hold (also card authorization, pre-authorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." Our customer service team will help you choose the right GREENWORKS product or help you with any issues you are having. Read honest and unbiased product reviews from our users. September 10, 2007, Sandra worked with Jennifer but at different companies Working with Jennifer is a terrific experience. Lawn mowers, pressure washers, blowers, cordless drills and other quality power tools for home and garden by Greenworks, powered by Order Tree. You may also start by simply downloading the Merchandise Return Form . When you place an order with OrderTree.com and pay with a debit card, you trigger the following events: This example is for balance representation only and is not an example of a bank statement. Greenworks Replacement Spool Cover (For Select 24V and 40V Grass Trimmers) Greenworks Replacement Spool Cover (For Model 2101602) Greenworks 21" Replacement Blade (For Select 40V & 80V Mowers) Replacement Dual Line Spool (For Model 2101602CT) 40V Cordless Online Sales. GreenWorks Tools currently have over 4,000 employees and more than 300 R&D engineers Worldwide. JavaScript seems to be disabled in your browser. Final deciding factor was that my brother-in-law has a suite of EGO products which I can now borrow and use with my EGO battery. Customer Support To contact GREENWORKS fill out the Contact Form. European and global customers please call +46 (0)101012500. greenworkstools.eu 8 people found this helpful. Our service comes with samples for properties under 4000 sq. Also the dual blades on the EGO reminded me of my awesome Honda gas mower. GreenWorks Tools production is a vertically integrated and manufacturers it’s own components. What does that mean? You can't get any better than Greenworks! Store Hours. Company registered in England: 05692300. 6. Our customer service team will help you choose the right GREENWORKS product or help you with any issues you are having. What’s going on? Read more. This may result in overdraft or over limit fees from your financial institution. 12. Heavy-duty household cleaning requires tools that are as serious as you are. 1. I am very happy with the other Greenworks tools (blower, mower, etc.) (Charlotte/USA, Toronto/Canada, Changzhou/China and Cologne/Germany). Find helpful customer reviews and review ratings for Greenworks 24252 40V 150 MPH Variable Speed Cordless Leaf Blower, 2.0Ah Battery and Charger Included at Amazon.com. How do you ship orders/Can I choose which carrier you use? What’s going on? Customer Service | Returns, Ordering & Products | Greenworks. If the part number/price changes we will note it on your invoice. 1. Contrary to popular belief, this process is not instantaneous: the transaction may not appear on the customer's statement or online account activity for one to two days. I received my order & a part number/price has changed. Mooresville, NC 28115. What does that mean? 2. Shop Greenworks 2000-PSI 1.2-GPM Cold Water Electric Pressure Washer in the Electric Pressure Washers department at Lowe's.com. To contact GREENWORKS Customer Care, call our help line: 1-888-90-WORKS (888.909.6757) Monday – Friday : 9am to 5pm EST. Please allow up to 24-48 hrs for email response. Read page 4 of our customer reviews for more information on the Greenworks PRO 1800 PSI 1.2 GPM 60-Volt Cold Water Hybrid Electric Pressure Washer, Battery … Credit card holds may last as long as 30 days, depending on the issuing bank. Read more about our new partnership with world-renowned arborist, Ken Palmer. Back to Top, We currently do not offer expedited delivery on the site. This website is the UK shop of the manufacturer of Greenworks Tools. ! Address: & Service State: PA ALLENWOOD , 17810-9111 KINGSTON ENTERPRISES Address: 85 North Rd State: NH KINGSTON , 03848-3056 All of them have been updated, checked and activated immediately 3 … 1-888-90-WORKS (888-909-6757) Shop By Tool. Greenworks - Washington. Add new energy to your garden with a cordless battery-powered lawn mower, string trimmer, … When you place an order you will receive an order confirmation via e-mail. If you need spare parts or have claims, please contact the dealer where you first purchased the product and they will be happy to assist you. I had no issue with the greenworks 80v either. You should receive your order within 3-5 business days. Back to Top, Some “Special Order” items can be cancelled. 4. This can create a false impression of the balance, and can cause the customer to spend more than they actually have available in the account. For specific information on how your account has been affected, you must contact your financial institution. Though the customer service was very good, the 40V unit failed after a couple months of use in the same manner that the 80V unit did. How do you ship orders/Can I choose which carrier you use? We are also proud to carry Oregon and Sure-Fit Aftermarket Parts for brand that we do not carry original equipment manufacturers parts for including John Deere, Honda, Stihl, Toro, Gravely & many more! Phone – 1-888-90-WORKS (1-888-909-6757) If Greenworks accepts a return under warranty, you can return the defective or damaged product only after you call our Customer Care team and receive a Return Authorization from Greenworks. 5. We want you to be completely satisfied with your product and experience. ft. We will do air samples, swab samples or tape samples depending on the particular situation. This will include your order number & the total of your order. For all other general inquiries, US and Canada customers please email [email protected]. How can I contact you/when are you available? I received my order & a part number/price has changed. Customer Support To contact GREENWORKS fill out the Contact Form. Black Friday Deals Gift Cards Best Sellers Customer Service Find a Gift New Releases Whole Foods AmazonBasics Sell Registry Free Shipping Coupons #FoundItOnAmazon Shopper Toolkit Disability Customer Support. Add all three to Cart Add all three to List. ©2020 Greenworks Tools All Rights Reserved. When you purchase from this site you will transact directly with Handy Distribution. United States of America. 40V 4.0Ah Battery; 40V Charger; 40V 20" Dual Blade Lawn Mower Back to Top, We ship via Federal Express, UPS or the USPS at our discretion based on your location & what items you have ordered. We would ask that you include an address where there is a physical mailbox to help facilitate delivery of your order. Occasionally a manufacturer will be out of stock on the part & it will take longer for us to get. Only one is the actual charge, however $79.50 ($38.00 preauthorization3 (preauth) + $41.50 actual charge) is temporarily “tied up” because of the purchase on January 4th. This typically occurs when we are getting in back ordered parts. 10. How will I know if you received my order? Please allow up to 24-48 hrs for email response. Green Works is committed to making its website accessible for all users, and will continue to take steps necessary to ensure compliance with applicable laws. Back to Top, We accept Visa, Master Card, Discover & American Express cards. JavaScript seems to be disabled in your browser. Saturday/Sunday: Closed. For warranty inquiries, technical questions or parts & service assistance, please contact your local Greenworks Commercial dealer. 7. Once the part arrives we will promptly ship it to you. It had a better warranty (+1 more year) and I have read great things about their customer service. What types of payment do you accept? For the best experience on our site, be sure to turn on Javascript in your browser. She understands the industry very well, has a great eye for matching client expectations, and service is very professional. ... Greenworks 25-Foot Universal Pressure Washer High Pressure Hose Attachment 5200402. GreenWorks offers mold inspections for residential and commercial properties. Got a general question or comment about GreenWorks services? Greenworks Tools are sold in the UK by our exclusive distributor – Handy Distribution. 11. GreenWorks Email, Phone and 24-7 Customer Access Portal. Orders for parts that are in stock generally ship within 24 hours (excluding weekends). However, the funds held by the pre-authorization hold are not available for other transactions. 7. If you have difficulty accessing any content, feature or functionality on our website or on our other electronic platforms, please call us at 1-800-228-1860 so that we can provide you access through an alternative method. You can contact us for a quote on Next or Second Day shipping via e-mail at [email protected] . Join to Connect. Lawn Mowers. We want you to be completely satisfied with your product and experience with Greenworks Tools. 8. 9. Distance: 2,439.55 miles. Director of Marketing at Greenworks Tools Charlotte, North Carolina Area 500+ connections. For the best experience on our site, be sure to turn on Javascript in your browser. Since the Preauth is not a charge it may not be reflected on an online or ATM balance. Please Note: When our orders are ready to ship they release automatically & we will not be able to notify you of any changes. … The actual order charge will post to the debit card account. When I enter my part number the page says it’s a "Special Order". As a customer, you hire a lawncare company to take good care of your lawn so you don’t have to worry about it. 4818 Yoma St, Washington DC 20037 Phone Number:(202) 333-3366. Can I return an item? What is Credit & Debit Card Authorization Hold? Jennifer and her on-site team, provided excellent customer-service and laid a foundation with an on-going effort, that supported us throughout the entire process. They are an excellent business partner with a passion for design and creative approach, developing robust and cost-effective practices to meet and exceed our goals. 500 S Main St #450 Mooresville, NC 28115 United States of America. When should I expect to receive my order? Greenworks will not sell, trade or share your email address. but there is a fatal flaw in the entire snow blower line. Greenworks has the absolute worst customer service! Registered office: Unit 1, Warsop Trading Estate, Hever Road, Edenbridge, Kent, TN8 5LD. Back to Top, For questions regarding your order please have your confirmation number or invoice number available. Hours may fluctuate. She understands the industry very well, has a great eye for matching client expectations, and service is very professional. For the best experience on our site, be sure to turn on Javascript in your browser. These items are shipped from and sold by different sellers. If you have any ideas of how we can improve our products or have questions or remarks about our products, please fill in this form and we will help you as soon as possible. If you are not 100% satisfied with your Greenworks product, you may call us toll free at 1-888-909-6757 for assistance or to start the return process. You can reach us via e-mail at [email protected] We answer most e-mails within 24 hours of receipt. Usually we are able to obtain these items & ship them to you within 10-15 business days. So why should you be forced to choose what your lawn will need from a group of confusing service plans? 1 The shipping and handling charges for consumer orders are based on a sliding scale and determined by the dollar amount of the parts purchased: 2 OrderTree.com is required to charge sales tax in states where we have offices or warehouse facilities.These states are: 3 This is an example of what could happen with a pre-authorization hold. Saturday: Closed. I tried to order a motor control box from their website but after going through the whole long involved process found out that it was shipped from the US and freight would be $120 for a $25 part. January 4, 2010 Opening balance: OrderTree.com – Pending Transaction: ($30.00 in parts, $8.00 S & H, no sales tax) Ending balance: January 5, 2010 Opening balance: OrderTree.com – Actual Charge: ($30.00 in parts, $11.50 S & H, no sales tax) Ending balance: January 7, 2010 Opening balance: OrderTree.com Pending Transaction (preauthorization3) "falls off" Ending balance: In this example, on January 5th and 6th it looks like there are two charges from OrderTree.com on the account. Frequently bought together + + Total price: $283.98. Please note in our terms & conditions that all prices are subject to change without notice. 500 S Main St #450. 3. 12. Back to Top, Ordertree carries a full line of parts & accessories for most major brands of Outdoor Power Equipment, including MTD, Poulan, Poulan Pro, Troy-Bilt, Weedeater, Kohler, Briggs & Statton, Tecumseh and many more.You can view all of our Brand Pages here. There are times, however, that manufacturers change a part number or price. US and Canada customers please email info@greenworkstools.com or call: 1-888-90-WORKS (888.909.6757) Monday – Friday: 9am – 5pm EST. ©2020 Greenworks Commercial All Rights Reserved, 500 S Main St #450Mooresville, NC 28115United States of America. The biggest store for coupons, promo codes, discount & deals.Including the latest, most popular discount codes. What is Credit & Debit Card Authorization Hold? September 10, 2007, Sandra worked with Jennifer but at different companies Working with Jennifer is a terrific experience. A pre-authorization hold for the amount of the parts, $15.00. 3. 10. When should I expect to receive my order? Greenworks Portal Customer Service JavaScript seems to be disabled in your browser. 1-888-90-WORKS (888-909-6757) They understand that these are the most important components in building and maintaining a solid reputation among customers and the community in which they serve. 4.6 out of 5 stars 1,056. 【Service】All Jialitt products come with 30 days free return, 12 months quality service and 24 hours' friendly customer service. Sorry, we are not able to offer C.O.D. For the best experience on our site, be sure to turn on Javascript in your browser. ! Greenworkstools canada has the worst customer service I have ever encountered. Tell Us How We Can Help. Back to Top. The following explanation of banking terms and processes is meant to assist you in understanding the charges associated with your OrderTree.com purchase(s) in general terms. What brands does OrderTree carry parts for? GREENWORKS HELPLINE (1-888-90WORKS): Warranty service is available by calling our toll-free helpline, at 1-888-909-6757 (1-888-90WORKS). 4. Please call at 855-349-6757 for more details. Back to Top, A ‘Special Order” item is something that we are out of stock on at the time your order is placed. Only the actual order charge removes money from the debit card account. $16.50 $ 16. Do you offer expedited shipping on your site? We will accept cancellations for items that we normally keep in inventory.