hardwire/wireless networks, VPN, etc. Maintained 15% above average customer satisfaction in post-call surveys. by Leslie Stevens-Huffman December 27, 2016 4 min read. I’m sure it’s going to be quite a few: and that’s your. At XYZ Global, saved 4 workhours a week for a team of 15 specialists through creating scripts to automate scheduled system patching. This can be overcome by focusing on your core competencies and strengths that enable you to perform successfully in a customer service job. Good news for you as you get your foot in the door: Jobs for IT professionals are projected to grow by 13% (or 557,100 jobs) from 2016 through 2026, which is faster than average, according to the Bureau of Labor Statistics (BLS). Case-manages incoming incidents by troubleshooting, documenting and escalating incidents and requests as required, Maintains hardware inventory via designated asset tracking system(s), Performs installations, repairs, upgrades and/or imaging for laptops, desktops; installs and configures network/local printers, peripheral components and other equipment as required, Coordinates and performs software installations and provides basic end user training, Performs basic server and network connectivity testing under the direction of ITS Production Support or Engineering (e.g., firewall upgrades, physical cabling repairs and patches, etc. This way, you can position yourself in the best way to get hired. Learn how to make a resume that gets interviews. Support will include but not be limited to installation, configuration and troubleshooting, Provides remote support via phone, Live Chat and Remote Desktop connectivity, Act as an advocate for the Member offices in the resolution of any and all computer-related problems or issues with a focus on prompt resolution, Provides hardware imaging, software installation and set-up support, Records and documents troubleshooting steps in the knowledge management system, Maintains a high degree of technical knowledge in order to act as a subject matter expert for solving user problems that require an advanced level of support, Must have the ability to work independently, proactively and within a team environment, Must have the ability to participate in strenuous activities and lift a minimum of 25 lbs, Performs other official duties as assigned, Managing Active Directory, system security control, & hardening, Installing, Managing, and Configuration Virtualization system for example: VMware Vsphere, & HyperV, Diagnosing and troubleshooting hardware, O/S, software, and service issues on Wintel, Managing & Maintaining Commvault Backup System to ensure daily backup succession, 3-5 years working experience in Windows Server Infrastructure and administrator on Windows Server 2008, 2012, & 2016, Experience in virtualization environment such as VMWARE vSphere, View Horizontal, is advantage, Trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment, Supporting a complex DNS/DHCP/IPAM environment, incident resolution, providing subject matter expertise to other team members, Driving improvements and ensuring the highest degree of resilience and top tier support, Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment, Must have strong understanding of internetworking technology principles with demonstrated expertise in IPV4/IPV6, DNS/DHCP, BIND, Experience with Infoblox is preferred and QIP a plus (or other platform), strong knowledge of scripting in shell & Perl, Configuration, Support and Problem Resolution for DNS, IPAM and DHCP, Interact with outsourced and network vendors to resolve issues, Follow ITIL process (Change management, configuration management and Root Cause Analysis), Work with business units to resolve production DNS, IPAM, DHCP issues, Ability to be on call for after-hours support, 3-6 years of deep technical experience working on IPAM environments, High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS, High understanding of scripting (Perl, Shell, Korn, Bash), Experience with DNS platforms (QIP, BIND, Infoblox, Bluecat), Experience analyzing DNS Caches (configurations, tuning) and analyzing "time to live" for optimal browsing performance, Experience analyzing TC dumps (packet analyzer that runs under the Linux command line and allows the user to intercept and display TCP/IP), Network Protocol experience in DNS/DHCP and IP Management application support, Experience in installing, configuring, and troubleshooting IPAM/DHCP/DNS suite of products in a large distributed environment, Knowledge of creating & modifying DNS zone files manually (forward and reverse zones), Knowledge and Experience in forecasting IP Address capacity requirements in every type of end user accessible network, Knowledge and Experience in managing IP Address dynamics in a large enterprise environment, Experience in monitoring address utilization to manage capacity of IP Address space, Experience working across multiple disciplines (Servers, Desktop, LAN, WAN), Experience working in a fast paced environment and be on call for after-hours issues as needed, Excellent communication skills in English, ISC DNS Certification preferred, CCNP is a plus, Manage the inventory tracking of all computing devices used by Top Management and Pas, Coordinate all computing devices purchases for Top Management and Pas, Constant look-up and evaluate new computing devices or latest IT gadgets for Top Management, Assist team with other duties required to maintain the Top Management Support operations smoothly, Expert on knowledge tools, client management tools, mobileiron and remote control software to help resolve at least 90% of incidents reported by Singtel Senior Management, Needs to quickly diagnose triage issues and deliver a high level of Top Management service, End to end ownership to work across service partners or other deep-level support to ensure Top Management incident is been resolved promptly, Frequently lookup for any methods and procedures that could help to drive up the productivity and efficiency in Top Management Support operations, Top Management support reporting and data analysis to identify improvement areas, partnering with service owner on continuous service improvement, Supervisory role on Top Management Support outsourced contract staffs that involves, Experience in systems support and operations, including LAN administration, PC and User support, Excellent problem solving and communications skills. Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. Start building your resume here. It Specialist Resume Examples. by Dice News January 1, 2011 2 min read. Write a cover letter that convinces employers you’re the best. You can write it in our cover letter builder here. To laser in on specific IT professions, see one of our dedicated articles for techies: Now, here’s how to write a head-turning IT specialist resume step by step: Poor UX and UI will kill even a product with the best features out there, right? IT Support Specialist. Want some help with writing your resume for IT specialist gigs? Here's what it may look like: See more cover letter templates and start writing. Crafting a Technical Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems, Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices, Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support, Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance, Performs other duties of a similar nature or level, B.S. Zero Web, Newark, NJ Dec 2015–Dec 2017 . Job News Resumes. Ability to deal with users effectively and calmly in crisis situations, Proven ability to work independently with little supervision as well as in a team environment, Proven track record to work with regional and global partners, Previous experience in business unit engagement, Project co-ordination or management experience, Comprehensive knowledge of Windows operating system, applications and computer hardware, Understanding of ITIL terminology and workflows, Good knowledge of investment banking industry, Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage, Prefer a Bachelor's degree in a related area and at least 5 years of experience in the field or in a related area, otherwise requires 8+ years of experience, Must understand Ladder Logic, schematics, and control systems technologies for industrial automated systems, Responsible for documentation and modifying specifications for existing standards as required, Competent to work at the highest technical level of all phases of manufacturing systems activities and automation control systems, Demonstrate understanding of project management methodologies, Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others, Demonstrate ability to communicate to all level of management in written and verbal form, Academic degree, preferably in a technical subject or equivalent education, 2+ years relevant technical experience, ideally in a professional services environment, English on C1 level or other local language proficiency would be a plus, Very strong communications and presentation skills; high aptitude for customer service, Ability to clearly understand customer needs, gain their confidence, ensure requests are completed to their satisfaction, Knowledge of McKinsey’s IT solutions portfolio (Windows & Office products, messaging platforms, mobile solutions, iOS platform, etc ), Ability to solve problems and analyze situations, i.e. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…), Basic knowledge of Web technologies (Infrastructure, CDN, …), Analytical mind-set and out-of-the-box thinking, Previous working experience in cooperation with offshore teams will be beneficial, Ability to multitask, work independently and meet deadlines while providing high quality of work, Strong verbal and written communication skills in English (German is a plus), Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Working knowledge of current Windows Operating Systems, Leads and coaches consultants and provides technical/procedural guidance, Perform impact analysis for business and IT events, Safeguard stability of desktop environment, Perform root cause analysis and remediation on recurring issues, Engage other silos in IT for escalation of unresolved problems, Acts as a liaison between business units and other IT silos, Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users, Measure support capacity and operations through metrics, reporting and auditing, Coordination with vendor for implementation and support of third party applications and systems, Identify opportunities for automation and efficiency enhancement, Work closely with the Service Manager to maintain and improve the service level of the team, Co-ordinate and communicate product deployment and policy rollout with stakeholders, Build strong relationships with stakeholders in IT silos and business units, Coordinate cross-silo projects, strategies and best practices*L1-KW1, Strong leadership and interpersonal skills, Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience, Strong mindset of Information Security and IT Security, Strong sense of ownership; must take initiative and follow through issues from beginning to end, Strong customer service mindset and skills, Able to operate effectively in stressful situations, e.g. 100 Broadway Lane, New Parkland, CA 91010. BSc, Computer ScienceThe State University of New York, Queens, NY. Coordinate information sharing to RIS/PACS personnel, department management, Radiologists, IT, … Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Kept 250 employees up and running on Windows 10. Two Entry-Level Desktop Support Resume Objectives . This time you won’t simply fill them in on your past information technology duties and job responsibilities. Resume Samples. Specific experience is required in one or more of the following areas: Hardware (Intel-based equipment), Software (PC based operating systems and applications); Networks (Windows), and others, Familiar with standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols, Strong knowledge of WebEx, and Cisco Unified Communications Manager, 3 years minimum experience in IT call center environment, 3 years minimum experience with Microsoft Windows and Office, 3 years minimum experience supporting Mobile devices IOS, Android, Blackberry, 2 years minimum experience supporting clients using remote access software, 2 years minimum experience supporting remote connectivity (VPN), Related IT certifications preferred but not required, Related College degree preferred but not required, Support of production LAN/WAN firewall environment, Apply global information security office network access standards and security zone standards to build firewall rule policies in respect of production support and change requests, Work as a key member of Network Support team with broad knowledge of currently supported firewall and VPN technologies, Support of firewalls to support functions like Partner Site to Site VPN connections, application deployments, lab separation and internet egress, Supports the firewall infrastructure. Entry-level IT professional with strong academic background. Certified Professional Résumé Writer, Career Expert. All you need to know to write a job-winning IT specialist resume. Plus, you’ll get ready-made content to add with one click. Became a trusted … in computer science or related field is highly preferred, 5 years+ experience supporting Macintosh and Apple devices (integration, troubleshooting, support, repair, security) in a corporate Windows Active Directory environment with integration to Windows domain a plus, Extensive knowledge of MAC and Windows OS and iOS operating systems, Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives, 5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department, Experience with Xserve, Microsoft Server, Active Directory and Exchange environments, Experience in security best practices, implementations and troubleshooting including 2 factor authentication, virus identification/removal and disk encryption, Networking experience including LAN, WAN, SMTP, VPN, DNS, DHCP, Experience with various mobile technologies in a corporate environment including IOS and Android, Experience with cable testing equipment, tone generators for cable tracing, and multi-meter devices, Must be able to travel by car to other local offices if required, Demonstrated knowledge and experience in supporting enterprise systems and applications in a Windows based trading environment, Will need a proactive approach to identify and resolve issues before they affect production trading, Drive resolutions to get trading systems back to market when outages occur during the trading day, Form a close relationship with the trading desk in order to analyze day to day activities and suggest tools and software enhancements to benefit the traders, Support the trading system infrastructure (Lenovo P300 workstations, Turret phones, IP phones, Bloomberg terminals), Proactively address performance improvements/optimizations, Ensure the teams knowledge base stays current and proactively maintains documentation, Working knowledge of Java, Python, Tomcat, and networking principals strongly preferred, Excellent interpersonal, oral, and written communication skills, Knowledge of, or experience with, financial concepts: equity markets, trading concepts, financial instruments, derivatives, hedge funds a plus, Provision of Tier 2 helpdesk service for the Assurance Audit practice, specifically application support, troubleshooting and query management, Ownership and proactive maintenance of the UK & I Audit technology suite of tools, Provision of a high quality deployment and support service for global and regional audit tools including, piloting, early adoption and UAT, Responsible for providing a timely response to application related queries, using bespoke internal systems, Provision of advisory services to the business, where required, in identifying new technologies that will enhance service offering and contribute to improved process efficiencies through design and development of local solutions for local needs, Continuously working to up-skill and maintain a breadth of knowledge with respect to best in class audit technology applications, Supporting team members and assist with ad-hoc requests for assistance in operational activities, Educated to degree level. Support resolution of Help Tickets for technology requests or incident reports, Procurement and maintenance of products, supplies and inventory lists, including maintaining PCard transactions/logs for preparation of tech fee proposals and other funding sources, Provide equipment demonstrations of devices and services including tours of IT/AV enabled spaces. Showcase your top accomplishments and tell them what you’ve got to offer. Customer Support Coordinator. Our disability support worker resume sample uses eight; the goal is to keep your resume on one page. IT Support Specialist, Associate Resume Examples & Samples Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. Pick the right format for your situation. Most IT specialists’ resumes are buggy. But—. Apply to IT Support, Entry Level Technical Support, IT Technician and more! Most companies hiring for this position will look for someone with some IT or customer service experience, which may be obtained during schooling or an internship. My resume is now one page long, not three. Improve your CV with help from expert guides. Just need a list of good IT skills to get you inspired? That’s also the truth when it comes to your IT pro resume. Sample Technical Support Specialist Resume Objectives. RADIUS and LDAP/AD is a plus, Any exposure to Checkpoint, Cisco ISE, F5, Bluecoat, NSPM via Tufin, Skybox, AlgoSec technologies is a big plus, Vendor security certifications, including CCSA, CCSE, JNCIS, and JNCIA is a plus, Good spoken and written English, Good Communicator, and comfortable in speaking with Senior Management, Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. cover letter Entry-Level Entry-level Jobs Job Hunting resume Sample Resume School tech support. No Experience Technical Support Resume. 395 Entry Level IT Specialist jobs available on Indeed.com. desired, Experience with Office 365 and SharePoint highly desired, Associate (2 – year) or Bachelor (4-year) degree, with a technical major or equivalent desired but experience and strong aptitude will be looked at favorably, Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation, Self-assigning tickets in queue and help on assigning tickets to an appropriate team member, Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts, Keep up to date calls/projects information, plan, schedule, and status with Team Leader, Ensure the team processes keep aligning and consistency with ISO 27001:2013, Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal, Performing upgrades/patches of the system and application to new release levels following as the client requirement, Diagnosing and troubleshooting hardware, O/S, software, and service issues, Following Hardware Inventory Management procedure and ensure 100% of accuracy, Proactively monitoring the system's health, and ensure high availability of services, Consulting with users to diagnoses and resolves problems on multiple software or hardware programs, Bachelor Degree in Computer Science, Computer Engineering or equivalent required, 3-5 years working experience in Enterprise Desktop Infrastructure, Experience in virtual desktop infrastructure (VDI) environment is advantage, Provides ongoing technical support to House Member Offices using a variety of House approved systems and software. Resume for an entry-level IT support specialist. Apart from sharing his own resume-writing expertise, Michael reaches out to recruitment and hiring gurus to help you learn the most effective strategies for managing your career. You have to know how to send it! Entry Level Help Desk Resume Sample One is one of three resumes for this position that you may review or download. Used deep compassion and listening skills for the best customer experience. One of our users, Nikos, had this to say: [I used] a nice template I found on Zety. Concerns? Don’t say what you want out of the job. Worked with vendors to cut equipment costs by 20%. IT Support Specialist IT Support Specialist Resume Objective : Data Entry Clerk Over 11 years of experience in the collection, Computer & Network analysis, review and collation of statistical data, records and reports while ensuring that processes are in … Here’s which type of a resume profile to pick: Got over 2 years’ IT specialist experience? Paul Molinaro. Troubleshoots and corrects problems with existing automation and procedures, Ability to handle batch cycles for multiple test regions for multiple applications, Analyze and Recover failed batch processes and scheduling issues as required, Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows, Ensure successful file copies and/or transfers between systems, Assist less experienced team members, review their work, and assist in problem resolution as necessary, Associates degree in Computer Science, IT or a related field or equivalent work experience, 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience, Strong Knowledge of Enterprise Application and Business-to-Business Integration, Working knowledge of OS/390/zOS, TSO/ISPF and JCL, Working knowledge of CA-7, CA-Autosys, or other similar scheduling software, Effective analytical, communication, interpersonal and problem-solving skills, Good understanding of Mainframe and Windows platforms, Proficiency using Microsoft Office software products, To serve as a representative of the Technical Services Group to the customer, Meet the needs of the customer while maintaining the security and standards of Fiserv, Join an established team of professionals, Opportunity to learn different areas of current information technology, Provide 1st level support for Fiserv Employees, Log Service Requests into the Helpdesk Ticketing System, Route Service Requests as needed to appropriate personnel, Minimum # years’ experience required Six Months to 2 Years, Type of work experience required Technical Customer Contact and Support, Supervisory/Management experience required None, Certifications A+ Certification; ITIL Foundation Certification, Experience in supporting a Microsoft Windows (Server/Workstation) environment, Experience in administration of Microsoft Active Directory Users and Groups, Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration, Experience with MS Outlook support and basic administration, Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences, Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems, Ability to properly document troubleshooting steps and processes in an appropriate fashion, 2-3 Years Experience in a technical customer contact environment, Bachelor's Degree in Computer Science/Information Technology, Certifications in Microsoft/Cisco/VMware technologies are preferable, Excellent interpersonal skills are required for daily customer contact, Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications, Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation), 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks, Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines, Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred, Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams, Knowledge of Microsoft technologies in the enterprise space, Knowledge of Service Desk tools and processes, Demonstrated ability to self-motivate and be flexible within a fast-paced environment, Hands on, team player with a proactive bias and optimistic outlook, At least 3 years of IT support experience of increasing complexity and challenge, Experience using MDM solution – ex. Raul Chavez. No Experience Technical Support Resume; Transition Project Manager Resume Example; Want to use this resume? Adding education on a resume is as easy as Tier 0 tech support. When you are writing a resume for an entry-level position, it will be more general than when you write a resume targeted for a higher-level job.It will likely contain more information related to your education, internships, and volunteer work than a resume for a mid-career candidate. Strong knowledge of the operation of Juniper Netscreen/SRX, Cisco ASA/Firepower/FTD, Juniper/Pulse Secure VPN and their limitations and deployment scenarios, Experience in using sniffers and packet captures to resolve production issues, Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7, Strong understanding of Juniper Network and Security Manager NSM, JunOS Space, Cisco ASDM, CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration, Understand how business application requirements drive Firewall policy and rule sets, Ability to work with business requestors to translate business requirement, match against security polices and convert into firewall rule sets, Good understanding of ACL’s and when they would be deployed to compliment or in place of firewalls, Familiarity with Juniper VPN technologies including Netconnect and JunOS Pulse client deployments, SA-6500 and MAG-4610 platforms, clustering of those technologies as well as proxy of authentication to external systems e.g. All of these can be accessed for free in our in-product IT Support Specialist resume ….   Others require a degree but do not care about the type of degree, again, as long as you can meet the other job requirements. Make Your Technical Support Specialist Resume Education Area Shine . ), Provides support for voice, video and/or web conferences, Assists with telephone installations, moves and troubleshooting, Supports ITS projects as needed by completing activities onsite or providing input on regional needs. Sample Resume: Entry-Level IT. Check. You should also include sales experiences if any. Saved 4 hours a week. Dependable and goal-oriented IT Specialist with 5+ years of experience maintaining in-house IT systems and providing comprehensive customer support. All Rights Reserved. Spell check? To see more IT skills, see our dedicated guide: Technical and IT Skills to Master in 2019. Check out this IT worker sample resume. Looking to utilize skills in customer service and working with computers as a Technical Support Specialist for ABC company. It’s a surefire way to add credibility to your skills and make every employer want to call you in for an interview. Create a resume in 5 minutes. Entry Level Customer Service Resume. You shouldn’t just put some qualifications in random order under a “Skills” heading. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Handled all desktop support issues in a high-volume manufacturing firm. Create a cover letter in 5 minutes. Also, no need to include it if you’ve got over 2 years of work experience under your belt. To learn more visit our Privacy Policy. Download IT Support Specialist Resume Sample as Image file, Technology Support Specialist Resume Sample, Business Support Specialist Resume Sample, Help Desk Support Specialist Resume Sample, Initiative of team process improvement and services improvement, Ensure to follow Technical Change Management Procedure when there is any change requests, Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates, Develop in-depth Product Knowledge in order to resolve customer questions and issues, Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests, Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment, Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis, Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution, Assists executive-level and management in resolving technical issues on an emergency basis, Assist customers and management in resolving technical problems on an emergency basis, Works closely with other Chief Administrative Office directorates, outside resources (e.g., Microsoft) and House approved vendors to support and efficiently respond to user requests and issues, Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote access, etc. 4. Upload your resume - Let employers find you. Try our resume builder. There are many things you can list on an entry-level IT resume to get your foot in the door. in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience, Extensive knowledge of MAC OS and iOS operating systems, 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department, Excellent interpersonal relations skills – experience supporting executive-level customers, Experience with Parallels, Outlook for Mac 2011, Windows XP and 7, and 2007/2010 MS Office applications, Experience with Cisco telephony, configuration and setup of Cisco VOIP phones a plus, Must have a valid driver’s license and a good driving record, Ability to work independently, make good use of time and prioritize multiple tasks, Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred, Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone, B.S. IT Support Specialist Provided training and support for a wide range of applications and hardware in a Microsoft windows environment. Create the rest of your resume first and then skim the cream. Many of these options take some time and planning to achieve, but if you’re serious about your future career, it will all be worth it. Improve your resume with help from expert guides. See perfect resume samples that get jobs. Displayed here are Job Ads that match your query. How to email a resume to get more job offers? After telling you about the basics of writing a resume, along with the do’s and don’ts in a resume, I have provided here an entry level computer support specialist resume for your reference.This resume example will tell you how to write a resume, if you are a fresher or an entry level … Want to save time and have your resume ready in 5 minutes? Creates and maintains documentation. The job opportunity can evolve into a strong technical hands-on junior project manager with expertise in global warehouse / distribution center IT systems like Manhattan Associates, Bachelors degree or equivalent experience preferably in Logistics, Supply Chain or IT studies, A+ Certification - ITIL Foundation Certification, Install, troubleshoot, repair and maintain all computer hardware, software and peripheral equipment, Provide software support for Linux, Windows and OSX desktop/server environments, Assist in the installation of network infrastructure equipment including but not limited to cabling plants, communications backbone, Evaluation and resolution of computer system and user problems including compatibility conflicts, application operations, and hardware malfunctions, Installation and maintenance of computer hardware, software, and peripherals in the network and/or multi-platform environment, Ability to move office furniture and equipment as needed, Advanced knowledge of Linux and Windows (MCSE and Linux certification preferred), Providing exceptional IT Services to TransPerfect employees, Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices), Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment, Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc, Provide ongoing technical support using a variety of systems and software, Provide support regarding supported software, including messaging client software, word processors, web browsers, anti-virus software, and other developed applications, Provide support for application software installation and use, Act as an advocate for the office in the resolution of any and all computer-related problems or issues, Assist in the delivery, installation, and use of systems and services, (e.g., Washington to district office connectivity, Internet, remote access, etc. This site uses cookies to ensure you get the best experience on our website. This basic resume format is ideal for those who are applying for entry level jobs and can easily fit in a single page. Focus on the employer’s benefit in hiring you. Try to take up certification courses in computer systems to make your resume more credible. 100 Broadway Lane, New Parkland, CA 91010. Support resolution of Help Tickets for technology requests or incident reports Home: 000-000-0000 | Cell: (555) 987-1234. example-email@example.com Maintain customer and vendor relationships, Direct student and temporary employee support of IT/AV enabled spaces. Create a CV in 5 minutes. See perfect cover letter samples that get jobs. Jot them down. Customize this Resume. Commended by management for exemplary troubleshooting skills. Additional IT Resumes are available in our database of 2,000 sample resumes. Michael, a Certified Professional Résumé Writer (CPRW) is a career writer and the newsletter coordinator at Zety. With the same stuff. Writing an entry-level IT specialist resume? Find out more about Zety and its career experts. 419 IT Support Specialist Entry Level jobs available on Indeed.com. Requirements for entry-level tech support jobs vary. Proven ability to diagnose, troubleshoot, and resolve technical problems. Here are some good ideas for an additional section on an IT resume: Depending on the source, between 20 and 50% of recruiters won’t even consider your resume if there’s no cover letter attached. There are plenty of opportunities to land a Technical Support Specialist job position, but it won’t just be handed to you. - Choose from 10 Leading Templates. Learn how to make a cover letter that gets interviews. Learn the best strategy to send a resume email and start getting more interviews! Entry Level Help Desk Resume Sample One is one of three resumes for this position that you may review or download. Many end users are sales driven and will need non-technical explanations of technical issues, Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees, Management of Office 365 hosted Microsoft Exchange for employee setups, Work directly with Human Capital as part of the employee on boarding team, Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost, Onsite support in our corporate headquarters for executive management and senior management, Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems, 1-2 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale, Hardware technical knowledge of laptops, iPads and iPhones required, Hands on ability to upgrade memory and disks (HD, SSD) for laptops and desktops required, Detailed technical knowledge in Windows, OSX and iOS required, Experience dealing with users from a help desk required. are delivered, Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix, Coordinate with relevant groups to get the permanent fix tested and implemented on production, Regular status updates to all stakeholder, Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…), Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office, Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments, Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration, Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required, Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required, Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services, Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. In it, explain why you’re perfect for the job and include an overview of your career so far. IT Specialist Resume Sample (Guide & Template), See 20+ resume templates and create your resume here, See more templates and create your resume here, Target every resume you send to match the job ad, Emailing a Resume: 12+ Job Application Email Samples, Software Engineer Cover Letter Examples [+Entry Level], 30+ Best Job Search Engines & Boards for Finding a Job 2020. Use plenty of white space—recruiters need some breathing room! Questions? Entry-Level IT Jobs for Candidates with Associate's Degrees . Learn how to make a CV that gets interviews. Archived. Solved customer issues with 12% more success than the company average. When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better. Highlight your IT achievements instead. Read original data insights to boost your reporting. Very strong interpersonal skills, Must be able to handle an environment that requires multi-tasking, switching between low level technical hardware tasks to high level planning with different departments on a day to day basis, IT experience within a regulated environment (Public company, financial, etc.) during a system outage affecting critical systems and high-level users. 33 IT Support Specialist jobs available in Pawtucket, RI on Indeed.com. Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service. Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law, Independently, oversees DevOps projects, provides technical support, and facilitates completion of Batch, Environment reloads, and DevOps system Availability, Reviews assigned change requests and configures a standard operational solutions. dissect requests, prioritize them appropriately, and identify trends and pattern, High aptitude for learning on the job and look for continuous improvement and personal growth, Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors, Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Look for skills-related keywords in the job posting. Make sure the reader’s experience is flawless so that recruiters can spot that IT superstar you truly are in a flash. Close . IT Specialists assist companies and organizations with managing hardware, software, networking, and solving problems. A recent study by LinkedIn has revealed that these are the top IT skills for employers today: cloud computing, AI, UX design, mobile app development, natural language processing, game development, software testing, data science, computer graphics. Resume for an entry-level IT support specialist. Maintained 250+ Windows computers and peripherals, including all configuring and monitoring. Create a Resume in Minutes with Professional Resume Templates. Here’s how to write a good IT specialist work history section: Putting education on a resume is usually the easiest part. Don’t just describe your responsibilities. Pick the right resume format for your situation. Became a trusted resource through high-level problem-solving skills. That’s right, the work history. Go for a professional resume summary. IT Specialist Resume Sample Two is one of three resumes for this position that you may review or download. Don’t stop there: pepper your skills throughout your whole IT specialist resume: include some in the resume profile and give evidence of how you put them to use in the work history section. Handled trouble tickets 25% faster than other desktop support engineers. One way to let the hiring manager know that you are most qualified for the position is to include the name of the company in the objective statement. Get the job you want. Most IT Support Technicians are required to have some form of formal education or a degree in information technology on their resumes in order to secure entry-level employment. Boost your chances of having your resume read with our help. No need to think about design details. AirWatch, At least 2 years of support experience within a Tier 2 support group, Proven experience using, configuring, and troubleshooting Apple MacBook in an enterprise environment, Extensive knowledge of the following technologies: Microsoft Windows, Microsoft O365, Microsoft Office, VPN and remote access clients, Active Directory, Lenovo laptops, Network Printers, and other peripherals, Experience using Apple Management software Jamf, Strong experience supporting off-site conferences, Project management or project lead experience, Understanding of PowerShell and ability to create scripts that automate repetitive manual processes, Understanding of Microsoft Service Desk ticketing system, Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment, Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system, Troubleshooting system hardware and software incidents including operating system and software application problems, Secure Marvell data and equipment upon departure of employees, including physically securing all IT related corporate property, data backup via EnCase system, Process new hire on-boarding and termination off-boarding process, Work with Service Desk Manager to create and document internal standards for IT knowledgebase, system configuration, including hardware and software, Participate in team projects and collaborate with other functional teams, Excellent communication skills and telephone manner, Excellent organizational skills and Incident Management experience, Strong problem solving and research skills, Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2007/2013/20xx, You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service, Ability to follow team policies, processes and procedures, Ability to lift or move up to 50-lbs equipment if needed, Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users, Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary, Performing preventative maintenance services through field visits and remote access, Providing after hours support through on-call rotation process, Ensuring restaurants and regional users are completely satisfied with support services, Training restaurant and regional users on basic use of hardware and software, Installing IT systems at new restaurants and remodels, Strong customer service, organization, and communication skills, Ability to understand software, hardware, telephony and connectivity, Ability to focus on objectives while being detail-oriented, Two (2) years experience with IT support responsibilities, Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred, Issue management and facilitation experience preferred, Three (3) years of experience with Information Technology hardware and software support, Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories, Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc, Standardize the configuration for all hardware and software for end user devices, Manage and evolve a standard for all end user devices, Provide end user support to our internal users via email, phone and with various support tools. Just follow these steps: Plus, a great cover letter that matches your resume will give you an advantage over other candidates. With expert advice on finding a job fast. Technical Support Resume Writing Tips. Rather, you'll just use your bullet-point entries to talk up any skills and duties you did have related to IT. Need an entry-level IT resume format? Pro Tip: What technical skills are the most important for employers in 2019? Before you get too inspired by the IT skills list above, here’s the thing:Raw lists of good skills for a resume are useless. Get the job you want. All the sections above? Entry Level Computer Support Specialist jobs. Provide support to to users on all approved computer applications and hardware. Start with your current or most recent job, then list the one before it, then the previous one, and so on. Play by the HR’s industry rules and pick one of the three typical. Even a junior desktop support resume can impress. Use metrics to quantify your achievements whenever you can. I've sent out a 2 page resume to a lot of places and had a few calls on it, but everything I read says to have a single page. RCA, Post Implementation Review, etc.) Seeking to join ABC Corp to optimize your IT processes while effectively cutting costs. Greetings, I have a job in IT support right now, and I got it after a recruiter reached out to me. Refer to Resume Rample 2 (entry level web developer) and Resume Sample 3 (Entry Level IT Support Specialist) for fresh graduate resumes with longer format. Installed 200+ desktop computers during a company-wide upgrade. Improve your career with expert tips and strategies. … Monitors all Lower Environment Availability and Troubleshoots issues as required and escalates as necessary, Requests software fixes and enhancements from application developers as necessary, Monitors and tracks automated batch processing and file transfers. Page 1 of 2,886 jobs. Improved the overall network capabilities by 18% through designing and implementing new connectivity network configurations. On any entry-level tech support resume, give them bullet points from previous, unrelated work in the most relevant way possible. A technical support specialist can be an entry-level tech support job, not requiring a four-year degree. On our entry-level technical support resume samples, sure, we could list our secretarial duties like filing documents and jotting appointments down into calendars. Just skip the old advice of showing only passion: wrong; Junior desktop support engineer, seeking entry-level support job. What you'd need: In order to become an IT support specialist, you will need at least a high school diploma as well as some previous technical experience. ), Configures equipment to enable staff to remotely connect to RTI networks and resources using VPN software and/or SSL/VPN web-based technologies and provides users with training and technical support for remote-access issues (e.g. When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Graduates with two-year degrees will often be targeted by employers for technical positions where they provide support … Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and, Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication, Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments, Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. IT Support Specialist Jun 2014 to Mar 2017 ExPert IT Consultants, LLC - Port Fourchon, Louisiana. Yours is about to become as clean and elegant as a perfect recursive function in a sea of Fortan 77 code. …. and ensure their reliability, Local order management of IT equipment and consumables, Follow and further develop standard Service Desk operating procedures, Interact with programmers and Infrastructure staff on issues that have been escalated, End user account maintenance; including account creation, ongoing maintenance and deletion, Document all interactions and problem resolution, Undergraduate degree in IT or equivalent industry certifications, One (1) year of experience with Information Technology hardware and software support, Authorization to work in the United States indefinitely without restriction or sponsorship, Greet customers as they enter the IT Service Bar and quickly understand how to assist them, Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support, Install, troubleshoot and repair computer hardware (PC and Mac), Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc, Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs, Install Symantec Operating Environments on IT supported hardware, Provide technical assistance and training to end users on computer operating systems and approved applications, Instruct and assist end users in the use of computer equipment, software and accessories, Evaluate and test new technology for feasibility and implementation within Symantec, Perform asset management activities to ensure hardware is properly assigned to the end users, Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock), Document all support activity within the IT Incident and Change Management tracking tool, Coordinate efforts with 3rd party vendors to repair faulty hardware, Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar, Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software, Provide enhanced support to executive leaders within the company, Bachelor’s degree or related technical education, 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Strong people skills and a knack for problem solving, Ability to maintain composure and customer focus while troubleshooting and solving technical issues, Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests, Aptitude for acquiring skills in technical repairs and an eagerness to learn, Demonstrated ability to communicate complex technical concepts in simple language, Strong experience and working knowledge of current Windows Operating Systems, Ability to prioritize and complete multiple tasks simultaneously, Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable, Experience with Symantec products and Encryption is a plus, Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation, Be the technical expert of the application, Identify and drive application and environmental improvements, Experience with Linux and or Windows system administration, Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS, Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. It’s actually very simple. Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service. Home: … Additional IT Resumes are available in our database of 2,000 sample resumes. ), Provide Hardware/Software Installation and Setup support, Perform other official duties as assigned, Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) It’s fast and easy to use. Lack of work experience is often the obstacle to developing a persuasive entry-level resume. Technical-support-associate . © 2020 Works Limited. Those are must-haves on a resume for IT specialist jobs. Spearheaded hardware and software upgrade rollouts. Be engaged with engineering for project related work or needed changes to environment as needed, Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting. Apply to IT Technician, Entry Level IT Technician, Help Desk Analyst and more! Maintained 15% above average customer satisfaction in post-call surveys. It is possible to find employers who will accept candidates without a degree, provided you can do the work. How to Format an IT Resume With no Experience . This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required, Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing, Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress. What’s the single most important section of your IT specialist resume? Apply to Entry Level Technical Support, IT Support, Network Operations Technician and more! In your entry-level Tech Support resume, include experiences that show you can deal with customers. Find out what is the best resume for you in our Ultimate Resume Format Guide. See which of these match the list you made in the spreadsheet. If it doesn’t add value or isn’t related to this new tech support job, leave it off. ACHIEVEMENTS, SKILLS, AND ABILITIES. Posted by 1 year ago. Get the job you want. Find out how you can get a new job or improve the one you have. 123 Dorm Way #506 000.555.1212 Champagne, Ill. 00000 [Insert email address] After June 16: 333 Any St., Chicago, Ill. 00000. PETER ANDERSON 150 Hamilton Road | New York, NY 00000 | H: (000) 000-0000 | email@email.email. Format your IT specialist resume following these tips: It’s that short paragraph at the top of your IT specialist resume: also called a resume profile. Way, you ’ ve got over 2 years of work experience under your belt back you. Network configurations resume read with our Help and working with computers as a trailer for the IT support Specialist Level. Online boards, search engines, and so on easily fit in a customer service resume for an IT from. Talk up any skills and duties you did have related to IT Technician and!...: Putting education on a resume in minutes with professional resume templates customer issues with 12 % more success the... 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